Venniesa Greer
Riverside,California
Summary
Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 17 years in hospitality industry. Experience managing front desk team of guest service specialists. As well as dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Front Desk Supervisor
Econolodge Inn And Suites
Riverside, Ca.
10.2005 - Current
- Manage sensitive customer financial information
- Implement new systems with staff
- Oversee Training of staff
- Managerial skills such as payroll, and accounting
- Answer inquiries, promote company promotions, maintain calendar, receive and resolve customer grievance
- Supervised coworkers and increased productivity
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Education
Associate of Arts - Social and Behavioral Sciences
Norco College
Norco, CA 02.2013 - 01.2014
Associate of Arts - Psychology
Riverside City College
Riverside, CA 05.2016 - 01.2018
Certificate - Early Childhood Development Assistant Teacher
Riverside City College
Riverside, CA 02.2018 - 12.2019
Bachelor of Arts - Clinical Psychology
California State University - Dominguez Hills
Carson, CA 08.2020 - 12.2022
Skills
The ability to learn new skills rapidlyEffectively identify and resolve problems using available resourcesExceptional interpersonal attitude; quickly establish rapport with people from diverse backgrounds and all professional levelsAbility to handle fast paced environmentSkilled in Microsoft SuiteImmunizations up to date
Safety and security
Automated telephone systems
File management
Problem-solving skills
Social perceptiveness
Time management
Oral and written communications
Play-based instruction
Curriculum Development
Flexible and Adaptable
Dependable and Responsible
Structured play knowledge
Timeline
Bachelor of Arts - Clinical Psychology
California State University - Dominguez Hills
08.2020 - 12.2022
Certificate - Early Childhood Development Assistant Teacher
Riverside City College
02.2018 - 12.2019
Associate of Arts - Psychology
Riverside City College
05.2016 - 01.2018
Associate of Arts - Social and Behavioral Sciences
Norco College
02.2013 - 01.2014
Front Desk Supervisor
Econolodge Inn And Suites
10.2005 - Current