Joselyne Padilla
Oxnard,CA
Summary
Results-driven professional with solid administrative, customer service, and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Front Desk Supervisor
El Encanto A Belmond Hotel
Santa Barbara, CA
08.2024 - 12.2024
- Monitored the front desk staff to ensure proper customer service was provided.
- Maintained up-to-date knowledge of hotel services, features, local attractions, and activities.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Conducted regular performance evaluations of front desk staff members.
- Processed payments, cashiering duties, and credit card transactions accurately.
Claims Service Representative
Auto Club of Southern California (AAA)
Ventura, CA
08.2023 - 04.2024
- Received and processed customer claims for insurance coverage with 70 claims at any given time
- Verified customer eligibility and documentation accuracy.
- Researched policy provisions to determine appropriate coverage.
- Maintained accurate records of all claims activities in the database system.
- Collaborated with other departments to ensure quality service delivery.
- Monitored progress of outstanding claims to ensure timely resolution.
- Reviewed legal documents related to claims processing as needed.
- Identified potential fraud cases by analyzing patterns of suspicious activity.
Catering & Conference Services Admin
Ojai Valley Inn
Ojai, CA
01.2023 - 08.2023
- Managed physical and digital files, monitored spreadsheets and updated reports to maintain accurate department and customer records.
- Coordinated with multiple departments to ensure proper scheduling, set up, and provisions
- Provided secretarial and office management support while building cooperative working relationships.
- Assisted with creating and editing banquet event orders through Salesforce
- Updated records for groups via Salesforce
Rooms Controller
Ojai Valley Inn
Ojai, CA
07.2021 - 01.2023
- Trained and mentored 10+ new and existing employees on up-selling strategies, customer relationship management, and advanced software knowledge
- Consulted with housekeeping and reservation departments to provide status updates on guest rooms.
- Supervised day-to-day operations of front desk, housekeeping and concierge services for 304 rooms
- Assisted contracted groups with pre-arrival rooming lists and day-of rooming assignments, worked closely with clients to ensure full accommodation and satisfaction for each guest
- Created future reservations for guests and ensured information was up-to-date and accurate with guest preferences
- Coordinated with various departments to ensure that group schedules were being followed
- Assisted with collecting the lodging tax exemption forms from military and government workers
Front Desk Agent
Ojai Valley Inn
Ojai, CA
02.2020 - 07.2021
- Assisted with front desk operations including check-ins, check-outs, reservations and payment collections using the Opera Property Management System
- Processed payments accurately and efficiently.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Input guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Upsold rooms based on guest needs and preferences to ensure satisfaction during their stay
Receptionist
Chicago Title Ventura County
Oxnard, CA
06.2016 - 07.2019
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Sorted incoming mail and directed to correct personnel each day.
- Answered and directed incoming calls using multi-line telephone system.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Assisted with office organization, developing standard operating procedures and filing systems.
Education
Bachelor of Arts - English
University of California - Los Angeles
Los Angeles, CA09.2021
Associate of Arts - English
Ventura College
Ventura, CA05.2016
Skills
- Teamwork and Collaboration
- Online Bookings Management
- Problem-Solving
- Customer Service
- Invoicing and Billing
- Excellent Oral and Written Communication
- Computer Skills
- Quickly learn new systems
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Front Desk Supervisor
El Encanto A Belmond Hotel
08.2024 - 12.2024
Claims Service Representative
Auto Club of Southern California (AAA)
08.2023 - 04.2024
Catering & Conference Services Admin
Ojai Valley Inn
01.2023 - 08.2023
Rooms Controller
Ojai Valley Inn
07.2021 - 01.2023
Front Desk Agent
Ojai Valley Inn
02.2020 - 07.2021
Receptionist
Chicago Title Ventura County
06.2016 - 07.2019
Bachelor of Arts - English
University of California - Los Angeles
Associate of Arts - English
Ventura College