Tamica Jackson
Midway
Summary
Aspiring to engage in part-time positions that utilize professional capabilities.
Overview
27
27
years of professional experience
Work History
Guest Services Representative - Front Desk Agent
Holiday Inn Express
09.2024 - Current
- Checking guests in and out
- Managing reservations (online, phone, and in-person)
- Handling payments and financial transactions
- Acting as the primary point of contact for guest services and inquiries
- Coordinating with other hotel departments like housekeeping and maintenance
- Provide local information, resolve complaints, maintain the front desk area, and ensure overall guest satisfaction
- Operating Systems: Opera, Kipsu, Merlin, Medalia, Concerto
Exceptional Student Education- Teacher, Varying Exceptionalities
Gadsden County High School
12.2021 - 03.2023
- Effectively assessed levels of student achievement
- Worked effectively with students, administrators and others
- Maintained appropriate student supervision so that students had a safe and orderly environment in which to learn
- Prescribed actions for improvement
- Gained knowledge of child development and especially children in the age group assigned. Gained knowledge of the prescribed curriculum. Gained knowledge of current educational research. Gained basic understanding and knowledge of use of current technology. Gained knowledge of learning styles and skill in using varied teaching methods to address student learning styles.
- Gained skills in oral and written communication with students, parents, and others. Increased in my ability to plan and implement activities for maximum effectiveness.
Medical Billing - Account Analyst & Insurance Coordinator
Tallahassee Neurological Clinic
08.2009 - 10.2016
- FL Blue, FL & Ga Medicaid, Medicare, Worker’s Compensation, Auto Medical Insurance Billing
- Decreased significant patient and insurance outstanding balances by identifying account discrepancies.
- Provided individualized payment plans to assist patients with financial hardships.
- Reconciled billing ledgers.
- Prepared daily cash flow for deposit.
- Collaboration using SharePoint to resolve outstanding claim issues.
- Medical coding, claims scrubbing, filing, appealing, EDI management.
- Maintained positive communication with internal and external sources.
- Analyzed insurance benefits to forecast revenue and patient responsibility.
- Initiating, planning, executing, controlling, and closing team projects to meet specific success criteria.
- Patient registration, scheduling, insurance verification, authorizations, supply inventory, sorting/distributing mail.
Medical Billing - Account Analyst & Insurance Coordinator
Radiology Associates of Tallahassee
05.2006 - 08.2009
- Florida Medicare Medical Insurance Billing
Medical Billing - Account Analyst & Insurance Coordinator
Tallahassee Primary Care Associates
09.2001 - 05.2006
- Commercial and Auto Medical Insurance Billing
Call Center Supervisor - Customer Service Representative
State of Florida Child Support Disbursement Unit
12.1998 - 12.2001
- Directed procedures for call center staff promoting consistency, positive culture, and cooperative learning.
- Provided excellent service to child support recipients, resolved complaints, and investigated complex issues.
- Established a positive rapport with employees through consistency, feedback, and coaching techniques.
- Utilized statistical analysis to study VRU data and identify areas for improvement.
Education
Certificate of Business - Human Resource Management
Capella University
Minneapolis, MN03.2014
Bachelor of Science - Elementary Education
Florida Agricultural and Mechanical University
Talla, FL12.2003
Skills
- Adaptable management skills
- Ethical leadership practices
- Teamwork collaboration
- Innovative process development
- Effective communication strategies
- Research and negotiation analysis
- Organizational writing proficiency
- Microsoft software expertise
Affiliations
Tallahassee Police Department 66th Citizens’ Police Academy May 2017
Timeline
Guest Services Representative - Front Desk Agent
Holiday Inn Express
09.2024 - Current
Exceptional Student Education- Teacher, Varying Exceptionalities
Gadsden County High School
12.2021 - 03.2023
Medical Billing - Account Analyst & Insurance Coordinator
Tallahassee Neurological Clinic
08.2009 - 10.2016
Medical Billing - Account Analyst & Insurance Coordinator
Radiology Associates of Tallahassee
05.2006 - 08.2009
Medical Billing - Account Analyst & Insurance Coordinator
Tallahassee Primary Care Associates
09.2001 - 05.2006
Call Center Supervisor - Customer Service Representative
State of Florida Child Support Disbursement Unit
12.1998 - 12.2001
Certificate of Business - Human Resource Management
Capella University
Bachelor of Science - Elementary Education
Florida Agricultural and Mechanical University