Daniel Daum
Castro Valley,CA
Summary
Service-oriented professional focused on customer satisfaction, problem-solving, and collaboration. Enhances client experiences through effective communication and keen attention to detail. Demonstrates progressive leadership and integrity in roles, consistently trusted with increasing responsibilities. Open to learning new processes and procedures efficiently.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Services/Front Desk Agent
Westward Look Wyndham Grand Resort and Spa
Tucson, Arizona
02.2025 - 12.2025
- Welcomed and greeted guests at the Resort front desk, warmly engaged with guests while conducting check-in and check out procedures.
- Coordinated room assignments based on guest preferences and availability, collaborating with housekeeping and guest experience team to promptly fulfill guest requests.
- Resolved guest complaints promptly and courteously, addressing questions and suggestions with a "guest first" approach to ensure positive experiences.
- Assisted in maintaining front desk organization and cleanliness standards.
- Provided concierge services, informing guests about hotel amenities, services, local attractions, shopping, and restaurants.
- Inputted guest information in the data base, processed payments, credit card authorizations, and handled cash, efficiently and accurately. Kept accurate records of guest transactions. Verified the accuracy of room rates and other charges during check-in/check out.
- Managed cash drawer responsibly throughout shift. Performed bookkeeping activities to close the night cash drawer per protocol.
- Answered high volume of internal and external phone calls.
- Scheduled reservations for groups and special events.
- Issued room keys and escort instructions to bellhops.
- Notified housekeeping staff about rooms that were ready for cleaning.
- Supported bell staff by managing luggage and transportation needs, assisting with luggage handling, driving guests to their rooms, and operating the resort shuttle to requested locations.
Shift Leader and Baker
Crumbl
Tucson , AZ
11.2023 - 02.2025
- Supervised team members during shifts to ensure smooth operations during the production and distribution of cookies.
- Assisted in training new employees on company procedures and on shift operations.
- Managed inventory levels and restocked supplies to meet baking supply to demand.
- Prepped dough using heavy baking machinery, baked, and decorated high volume production of over 300-600 cookies per day. Boxed decorated cookies for a large volume of customers.
- Ensured compliance with health and safety regulations in the kitchen area. Monitored baking processes to maintain product quality and consistency.
- Resolved customer complaints, managed requests, and answered questions with a "customer first" attitude ensuring high satisfaction levels.
- Oversaw cash drawer reconciliation to maintain financial integrity during shift changes., verification of accurate money during opening and closing shifts.
- Checked orders for quality and completeness, attended to high volume phone orders, and managed delivery requests, assuring timely and accurate delivery of cookies .
- Supervised the cleaning of kitchen equipment, store front and presentation, and floor cleaning in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Upheld company standards and compliance requirements for operations. Oversaw food preparation, production and presentation according to quality standards, while adhered to all health code regulations.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries.
Arizona State University Safe Ride Driver
Arizona State University
Tucson, Arizona
11.2023 - 09.2024
- Operated university night service vehicles for transportation of students from specific locations to drop off at destinations in campus designated radius.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Maintained compliance with university policies and traffic regulations, promoting a safe transportation environment.
- Ensured passengers understood safety protocols during transport
- Adhered to company policies and procedures related to safety and security standards.
- Maintained vehicle cleanliness and functionality through safety inspections.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Coordinated multiple stops efficiently using driving app to optimize drop-off and pick-up schedules.
- Coordinated with campus departments for special event transportation needs.
- Handled transportation of intoxicated students and emergency situations calmly and effectively, ensuring passenger safety.
Education
Bachelor of Arts - Interdisciplinary Studies -Theater Design/Tech
University of Arizona
Tucson, AZ07-2025
Skills
- Customer service
- Computer literacy- Microsoft Office, Google Series, Adobe
- Graphic design
- Time management
- Attention to detail
- Fast learning
- Calm, ability to work under pressure
- Goal-oriented
- Teamwork orientation
- Efficient
- Education interests
- Listening skills
- Hotel services and hospitality
- Problem-solving aptitude
- Conflict management
- Communication skills
Certification
CPR/First Aide
Timeline
Guest Services/Front Desk Agent
Westward Look Wyndham Grand Resort and Spa
02.2025 - 12.2025
Shift Leader and Baker
Crumbl
11.2023 - 02.2025
Arizona State University Safe Ride Driver
Arizona State University
11.2023 - 09.2024
Bachelor of Arts - Interdisciplinary Studies -Theater Design/Tech
University of Arizona