Crystal Gonzales
Laveen,AZ
Summary
Entry-level IT support professional seeking a full-time role in Information Technology. Recently completed the Google IT Support Professional Certificate which covers troubleshooting, customer service, networking, operating systems, system administration and security through hands-on labs. I'm passionate about continuously learning in the IT field and supporting people to solve their technical problems.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Fry's Food And Drug
Laveen, AZ
02.2020 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Stocked shelves and managed inventory through [Action] and [Action].
Education
High School Diploma -
Chandler High School
Chandler, AZNo Degree - Computer Science
Arizona State University
Tempe, AZGoogle IT Support Professional Certificate
12.2021
Skills
- Basic computer architecture
- Operating Systems
- Remote connection and virtual machines
- Computer Networking
- Software Management
- Managing directory services
- Data management and recovery
- Troubleshooting
- Network Security
- Resource monitoring
- VPNs and proxies
- Process management
Timeline
Customer Service Representative
Fry's Food And Drug
02.2020 - Current
High School Diploma -
Chandler High School
No Degree - Computer Science
Arizona State University
Google IT Support Professional Certificate