Jerred Ham
McLoud,OK
Summary
Entry Level I.T. Tier 1, who recently completed the entire Google I.T. certificate program. Currently working for the Department of Veterans Affairs as a Customer Service Rep/Data Entry position looking to move into the I.T. field.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Principle Choice Solutions
06.2022 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Debugging system issues with new hires and team members to help increase productivity.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Assisting team members find workarounds to new bugs and new problems on an ever evolving series of systems, and changes to our procedures.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Massage Therapist
Self Employed
10.2006 - 01.2008
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Evaluated client conditions to recommend appropriate massage therapy methods.
Education
Google I.T. Support Specialization - Information Technology
Google I.T. Certificate Program
Online Program04.2024
Associates Degree - Therapeutic Massage And Body Work
Heritage College
Oklahoma City10.2006
Skills
- Computer Networking
- IT Troubleshooting
- Operating Systems (Windows, Linux)
- Software Management
- Routing Concepts
- VPNs and Proxies
- Permissions
- Resource Monitoring
- Systems Administration
- Implementing/Managing Directory Services
- Data Management and Recovery
- IT Security
- Cryptology/Encryption
- Hashing
- Network Security
- Basic Computer Architecture
Certification
- Google I.T. Support Specialization - 04.2024
- Google I.T. Security: Defense against the digital dark arts- 04.2024
- Google I.T. System Administration and I.T. Infrastructure Services 03.2024
- Google I.T. Operating Systems and You: Becoming a Power User - 12.2023
- Google I.T. The Bits and Bytes of Computer Networking-07.2023
- Google I.T. Technical Support Fundamentals- 06.2023
Timeline
Customer Service Representative
Principle Choice Solutions
06.2022 - Current
Massage Therapist
Self Employed
10.2006 - 01.2008
Google I.T. Support Specialization - Information Technology
Google I.T. Certificate Program
Associates Degree - Therapeutic Massage And Body Work
Heritage College