Justin Morris
Expect great things of yourself before you do them
Troy,NY
Summary
Seeking Basketball Operations Position
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Greybar Electric
Clifton Park, US
08.2024 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
Field Engineer
Repeat Business Systems
Albany, US
02.2010 - 08.2024
- Servicing and Repair of Ricoh Copiers
- Networking Copiers
- Managing a territory of approximately 200 Customers
- Calling customers to make sure quality service is being met
Customer Advocate
Northeast Information Systems
Latham, US
08.2008 - 12.2008
- Developing relationships with non-maintenance customers
- Selling Maintenance Contracts on Telephone Equipment
- Handling invoice and billing inquiries for non-maintenance contracts
Field Engineer
Com Doc
Albany, US
05.2006 - 06.2008
- Servicing and Repair of Ricoh Copiers
- Networking Copiers
- Managing a territory of approximately 200 Customers
- Calling customers to make sure quality service is being met
Assistant Manager
Champs Sports
Albany, US
10.2003 - 03.2006
- Providing quality customer service to customers entering the store and on the phone
- Selling footwear and athletic apparel
- Obtaining weekly and monthly sales goals
- Supervising part time staff
- Writing weekly employee schedule
- Performing inventory and stocking duties
Grocery Clerk
Price Chopper
Troy, US
01.2000 - 05.2003
- Assisting customers
- Stocking inventory
- Writing inventory orders
- Managing the frozen food section
Education
Bachelor of Science - Telecommunications
SUNY IT
Utica, NY12.2003
Associates - Telecommunications Technology
Hudson Valley Community College
Troy, NY05.2001
Skills
- Shipping and logistics
- OMS/SAP Software
- Microsoft Office Knowledge
- Sports Coaching
- Computer Networking
- Order Fulfillment
- Complaint resolution
- Account updating
- Order processing
- Appointment scheduling
- Member account management
- Product and service solutions
- Business networking
- Fundraising strategy
Additionalinformation - Activitiesaccomplishments
01/20-01/22-Troy Fighting Irish Semi Pro Football
Director of Marketing and Communication, O-Line Coach, Special Teams Coach
01/18-12/19-Brunswick Bearcats Semi Pro Football
Owner/Oline Coach / Player
01/15-10/18-Southern Vermont Storm Semi-Pro Football
General Manager/O-line Coach/Special Teams Coach
06/02
- Bronze Medal, AAU National Karate Championships, Richmond, VA
11/98
- Scholar Athlete, Section II Football, Tamarac High School, Troy, NY
Timeline
Customer Service Representative
Greybar Electric
08.2024 - Current
Field Engineer
Repeat Business Systems
02.2010 - 08.2024
Customer Advocate
Northeast Information Systems
08.2008 - 12.2008
Field Engineer
Com Doc
05.2006 - 06.2008
Assistant Manager
Champs Sports
10.2003 - 03.2006
Grocery Clerk
Price Chopper
01.2000 - 05.2003
Bachelor of Science - Telecommunications
SUNY IT
Associates - Telecommunications Technology
Hudson Valley Community College