Lindsey Burkett
Oklahoma City
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
The UPS Store Inc.
Oklahoma City
2025.11 - Current
- Assisted customers with shipping and packaging inquiries daily.
- Identified opportunities for upselling additional products or services based on customer needs.
- Processed orders using UPS Store software for accurate transactions.
- Maintained a clean and organized store environment for customer satisfaction.
- Provided product information to customers and recommends suitable options.
- Developed positive relationships with customers through friendly interactions.
- Answered phone calls regarding product availability, pricing, delivery times.
- Performed daily opening procedures at the store.
- Opened cash registers by counting money, separating charge slips and balancing drawers.
- Verified and corrected product labels for accuracy.
- Received and processed orders for customized labels promptly and accurately.
- Created new labels in accordance with company policy.
Front End Sales Associate
Wal-Mart Neighborhood Market
Oklahoma City
2023.07 - 2025.10
- Assisted customers in locating products and answering inquiries.
- Operated cash register and processed transactions efficiently.
- Stocked shelves and organized merchandise for easy access.
- Maintained cleanliness and safety standards throughout the store.
- Collaborated with team members to ensure smooth operations.
- Operated cash register to process payments from customers.
- Focused attention on customers to help each feel welcomed and fully served.
- Restocked shelves with new products as needed.
- Kept front end clean, neat and well-stocked with merchandise to promote customer sales.
- Conducted regular price checks to ensure competitive prices in the market.
- Handled problems such as incorrect prices and missing tags independently.
- Adhered to loss prevention policies and procedures while handling money transactions.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
Volunteer
Family Members
Noble
2022.03 - 2022.10
- Assisted family members with daily household tasks and errands.
- Organized family events and gatherings, coordinating schedules and logistics.
- Provided companionship and support to elderly relatives during visits.
- Supervised children in a safe and engaging environment.
- Planned and organized age-appropriate activities and games.
- Prepared nutritious meals and snacks for children.
- Monitored children's behavior, promoting positive interactions and conflict resolution.
- Responsibly watched children while parents were out.
- Assisting with meals, snacks, and bedtime routines for the children.
- Enforced rules to teach good manners and maintain safe environment.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Dressed children and changed diapers.
Cashier
Wendy's
Greenville
2021.09 - 2022.02
- Processed customer transactions efficiently at fast-paced restaurant environment.
- Assisted customers with menu inquiries and provided product recommendations.
- Handled cash, credit, and gift card transactions accurately and securely.
- Resolved customer complaints professionally to enhance satisfaction levels.
- Monitored inventory levels and informed management of restocking needs.
- Trained new cashiers on register operations and customer service protocols.
- Performed other duties as assigned by management.
- Followed food safety guidelines during food handling and storage.
- Trained new staff on restaurant procedures and best practices.
- Provided quality customer service with a friendly attitude.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Cleaned cooking equipment after use according to safety protocols.
- Prepared food items such as salads, sandwiches, desserts, as needed.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Checked expiration dates on food products regularly and replaced expired items.
- Assisted at drive-thru window by swiftly handling cash and credit card transactions.
Server
Dennys Restaurant
Allen
2016.05 - 2017.10
- Provided friendly and efficient service to ensure customer satisfaction.
- Managed customer orders and communicated special requests to kitchen staff.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments accurately using point-of-sale systems.
- Collaborated with team members to deliver timely food and beverage service.
- Resolved customer complaints promptly to enhance dining experience.
- Adhered to food safety standards during food handling and serving procedures.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
Education
Community High School
Nevada, TXSkills
- Order processing
- Customer assistance
- Product knowledge
- Point of sale (POS)
- Cash handling
- Time management
- Problem solving
- Empathy and patience
- High-energy attitude
- Computer proficiency
- Product promotion
- Service upselling
- Team collaboration
- Shipping logistics
References
References available upon request.
Timeline
Customer Service Representative
The UPS Store Inc.
2025.11 - Current
Front End Sales Associate
Wal-Mart Neighborhood Market
2023.07 - 2025.10
Volunteer
Family Members
2022.03 - 2022.10
Cashier
Wendy's
2021.09 - 2022.02
Server
Dennys Restaurant
2016.05 - 2017.10
Community High School