Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Isabel BROWN

Customer service
Laveen,Arizona

Summary

Creative customer service representative with 5 years of experience. Accustomed to keeping orderly and tidy work areas, kitchen work stations and retail display cases. Possess outstanding customer service skills and innovative decorating techniques.

Knowledgeable and dedicated customer service professional with extensive experience in customer satisfaction. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

PBF Manufacturing Company Inc.
Phoenix, AZ
06.2018 - 06.2023
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Adhered to Standard Operating Procedures along with company programs and policies to ensure compliance to applicable laws and requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collected and returned unpurchased or returned items, to correct shelf locations and issued credit memos if applicable.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Proven ability to learn quickly and adapt to new situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Delivered friendly customer service, helped customers shop and find what they were looking for.
  • Provided information about merchandise, to aid customer in selections.

Education

Science, Math, Reading, English

South Mountain High School
Phoenix, AZ

Skills

  • Microsoft Office Suite
  • Merchandise Orders and Exchanges
  • Problem-solving abilities
  • Proofreading; reviewed engraving proofs and orders before processing
  • Billing Adjustments and Refunds
  • Payment Processing; operated register and executed cash handling procedures and standards
  • Service Upselling; either with new or existing product recommendations and accessories
  • Active Listening
  • Paperwork Processing
  • Relationship Building, 99% on returning customers
  • Brand representation
  • Microsoft Outlook
  • Warehousing functions;truck un-load and stocking processes
  • Ensured truck un-loads met company standards and remained within budget
  • Coordination, work will with other departments and team members
  • Data Collection, and processing with a 98% accuracy
  • Record preparation
  • Process Optimization
  • Complaint Handling with a 99% rate of positive outcome
  • Order Processing
  • Product Promotion
  • Store maintenance
  • Call triaging; called potential clients and established clients to check on needs and inform on any new products they may be interested in
  • Office equipment proficiency; multi-line phone, postage meter, scanner, copier, and paper cutter
  • Inbound Call Management; ensured calls got routed correctly to the right department
  • Customer RMA management
  • Data Entry
  • Strategic sales knowledge
  • Cross-Functional Collaboration
  • Shipping and Logistics
  • Multi-line phone talent
  • Order Fulfillment
  • Order and Refund Processing
  • Conflict Resolution (99%)
  • Microsoft Excel
  • Regulatory Compliance
  • Great return of customers (89% of my cliental were repeat customers)
  • Efficient with tape measurer, ruler, yard stick ruler
  • Construction of shipping boxes for small to large quantities of merchandise, providing secure packages to protect merchandise during transport

Hobbies

Gardening, I have a small garden at my home which I enjoy year round.

Crocheting, I like to make things for my family, friends and dogs.

Camping and exploring the great state of Arizona

Sketching, not a famous artist but I still like to "doodle"

Finger nail art: press ons to real flower application

House Plants; windows don't need curtains they need plants.

Coloring: picture books for coloring good for adults too.

Cooking: I am a dedicated foodie ... I will try most anything.

Timeline

Customer Service Representative

PBF Manufacturing Company Inc.
06.2018 - 06.2023

Science, Math, Reading, English

South Mountain High School

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Isabel BROWNCustomer service