Efficient Technical Writer with 10 + years of experience. Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.
Hi, I’m
KaTrena Moore
Communications Professional
Fort Worth,TX
Summary
Overview
11
years of professional experience
Work History
SolventumMaplewood, MD
Technical Writer
01.2021 - 01.2025
Job overview
- Managed internal communications channels, including SharePoint intranet and email updates, delivering timely updates on system changes and regulatory guidance to cross-functional teams.
- Developed reusable content libraries and templates, standardizing messaging and increasing communications efficiency by 50%.
- Partnered with teams to plan, execute, and track small-scale communications projects, ensuring deliverables met timelines and quality standards.
- Conducted analysis of internal communications effectiveness, incorporating feedback and metrics to improve messaging clarity and engagement.
- Formerly 3M Health Information Systems
Financial Services, IT & Software OrganizationsFort Worth, TX
Collaborative Contract Engagements Technical & Ops
06.2019 - 10.2021
Job overview
- Delivered enterprise-level operational and technical communications supporting banking, mortgage, and software platforms.
- Developed SOPs, procedural guides, workflow documentation, and training materials to ensure regulatory compliance and process consistency,
- Partnered closely with SMEs, testers, and business stakeholders to capture workflows, system usage, and release updates.
- Translated complex technical and regulatory processes into clear, user-friendly content that improved onboarding and adoption.
- Standardized documentation templates to improve content discoverability and organizational consistency.
- Supported software releases through feature documentation and post-release knowledge transfer.
- Continuously refined content using stakeholder feedback, user behavior insights, and support trends.
FlightSafety InternationalFort Worth, TX
Instructional Systems Specialist
01.2018 - 01.2019
Job overview
- Designed internal training manuals and visual materials to communicate complex aviation procedures, maintaining FAA compliance.
- Evaluated training effectiveness through assessments and feedback, improving knowledge retention by 30%.
CAVOK GroupWestlake, TX
Technical Analyst Writer
01.2014 - 01.2017
Job overview
- Developed manuals and internal communications materials for aviation staff, ensuring FAA compliance.
- Converted legacy content into structured, reusable formats, improving usability by 30%.
Education
Southern New Hampshire University
Master of Arts from Communication
12.2023
University Overview
Southern New Hampshire University
Bachelor of Arts from Communication – Business and Technical Writing
12.2019
University Overview
Skills
- Internal Communications Strategy & Execution
- Training Development & Learning Content
- Project Management & Deliverable Tracking
- Metrics & Campaign Analysis
- SOPs
- Process Documentation
- Job Aids
- Stakeholder Engagement
- Executive Briefings
- Microsoft Office Suite
- SharePoint
- Adobe Creative Suite
- Google Workspace
- CMS
- Cloud Platforms
Timeline
Technical Writer
Solventum
01.2021 - 01.2025
Collaborative Contract Engagements Technical & Ops
Financial Services, IT & Software Organizations
06.2019 - 10.2021
Instructional Systems Specialist
FlightSafety International
01.2018 - 01.2019
Technical Analyst Writer
CAVOK Group
01.2014 - 01.2017
Southern New Hampshire University
Master of Arts from Communication
Southern New Hampshire University
Bachelor of Arts from Communication – Business and Technical Writing