Jeffrey Edwards
Customer Care Specialist
Melbourne,FL
Summary
Hard-working and ambitious Customer Care Specialist with 7+ years of work experience and a love for people and learning.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Care Guide
Oscar Health
2021.11 - Current
- Provided expert assistance to Medicare Advantage Plan members via telephone regarding their benefits, claims, and any other potential questions or concerns
Customer Care Representative
Health First Health Plans
2020.07 - 2021.11
- Worked diligently to provide members via telephone with accurate and concise information regarding their health plan.
- Consistently went above and beyond to make every member's experience with Health First Health plans effortless
Parts Professional
NAPA Auto Parts
2014.02 - 2020.07
- Built positive relationships with customers while provider knowledge and assistance in the locating and purchasing of automotive parts
Human Resources Intern
Jacobs Technology
2019.05 - 2019.08
- Improved employee experience by streamlining on-boarding process for new-hires.
- Assisted with recruiting by screening resumes and supporting hiring events.
- Performed data entry and maintained employee records
Customer Experience Intern
American Fidelity
2018.10 - 2019.04
- Responded to customer emails regarding status of their claim
- Proactively educated customers on tools and resources
Sales and Marketing Intern
MCO Orlando
2018.05 - 2018.08
- Acquired and maintained customers for client AT&T/DirecTV through door-to-door sales
Human Resources Recruiting Intern
MCO Orlando
2018.05 - 2018.08
- Involved in recruiting new employees by evaluating resumes and interviewing candidates for positions within the company.
Education
Bachelor of Science - Public Communication and Leadership, Marketing
Oklahoma Christian University
2016.08 - 2020.04
Skills
Customer Service
Medicare Advantage
Benefits
Sales
Recruiting
Onboarding
Timeline
Care Guide
Oscar Health
2021.11 - Current
Customer Care Representative
Health First Health Plans
2020.07 - 2021.11
Human Resources Intern
Jacobs Technology
2019.05 - 2019.08
Customer Experience Intern
American Fidelity
2018.10 - 2019.04
Sales and Marketing Intern
MCO Orlando
2018.05 - 2018.08
Human Resources Recruiting Intern
MCO Orlando
2018.05 - 2018.08
Bachelor of Science - Public Communication and Leadership, Marketing
Oklahoma Christian University
2016.08 - 2020.04
Parts Professional
NAPA Auto Parts
2014.02 - 2020.07