Janet Williams
Detroit,MI
Summary
Creative problem-solver versed in customer service. Competent in providing expertise in prioritizing multiple tasks while providing quality technical assistance. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
18
18
years of professional experience
Work History
Cleaning Specialist
Silverside Management
Detroit, MI
03.2018 - Current
- Handled equipment, chemicals and materials properly and with caution.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
Customer Service Associate
Concentrix
Southfield, MI
09.2017 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Level 1 Helpdesk Agent
Hewlett-Packard Inc
Pontiac, MI
05.2015 - 10.2016
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
Parking Lot Attendant
Olympia Entertainment
Detroit, MI
03.2014 - 11.2014
- Reviewed driver IDs before allowing entrance parking area or drive vehicles.
- Directed patrons to designated parking spaces.
- Explained parking rates and retrieval procedures to guests upon arrival.
- Answered general questions about parking fees, facilities and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Collected parking fees from customers based on charges for amount of time parked or standard lot fee.
- Lifted, positioned and removed barricades to open or close parking lot areas.
Assembly Line Worker
Lotus International Company
Canton, MI
05.2012 - 11.2012
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
Picker Packer
Mastronardi Produce
Livonia, MI
03.2012 - 05.2012
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Removed items from shelves or storage bins and scanned tags.
Assembly Worker
CNI
Madison Heights, MI
01.2007 - 11.2008
- Followed detailed assembly instructions, processes and procedures.
- Completed assigned tasks quickly to decrease production time.
- Assembled car parts items to specification.
- Notified supervisor of issues with equipment or production.
- Visually inspected devices for defects and placed defective items into reject bin.
- Assembled components with minimal supervision, exceeding expected project milestones.
Cashier
Wendys International
Southfield, MI
05.2003 - 10.2006
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Burger King
Detroit, MI
04.2002 - 07.2002
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Electronic Assembler
KDS Controls
Troy, MI
03.2000 - 11.2001
- Assembled components per technical specifications and production guidelines.
- Used precision measuring equipment to check final products for adherence to tolerance limits.
- Installed completed assemblies into cases.
- Completed surface mount soldering of printed circuit boards.
Electronic Assembler
Code Alarm
Madison Heights, MI
07.1999 - 12.1999
- Assembled components per technical specifications and production guidelines.
- Used precision measuring equipment to check final products for adherence to tolerance limits.
- Installed completed assemblies into cases.
- Completed surface mount soldering of printed circuit boards.
Cashier
Wendys International
Warren, MI
02.1997 - 11.1998
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Wendys International
Royal Oak, MI
05.1995 - 07.1996
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Long John Silver's
Southfield, MI
07.1994 - 10.1994
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Science - Electrical, Electronics Engineering Technologies
Wayne County Community College District
Detroit, MI08.2013
Skills
- Multitasking and Prioritization
- Strong Work Ethic
- Safety Standards and Protocols
- Facility and Site Cleaning
- Organizational Skills
- Customer Service Support
- Highly Professional
- Assembly and production
- Cash Handling
I love to read and travel
I love to read. My favorite books to read are suspense thrillers and romantic comedies. I love to travel and my dream vacation is to go to Italy.
Timeline
Cleaning Specialist
Silverside Management
03.2018 - Current
Customer Service Associate
Concentrix
09.2017 - 01.2018
Level 1 Helpdesk Agent
Hewlett-Packard Inc
05.2015 - 10.2016
Parking Lot Attendant
Olympia Entertainment
03.2014 - 11.2014
Assembly Line Worker
Lotus International Company
05.2012 - 11.2012
Picker Packer
Mastronardi Produce
03.2012 - 05.2012
Assembly Worker
CNI
01.2007 - 11.2008
Cashier
Wendys International
05.2003 - 10.2006
Cashier
Burger King
04.2002 - 07.2002
Electronic Assembler
KDS Controls
03.2000 - 11.2001
Electronic Assembler
Code Alarm
07.1999 - 12.1999
Cashier
Wendys International
02.1997 - 11.1998
Cashier
Wendys International
05.1995 - 07.1996
Cashier
Long John Silver's
07.1994 - 10.1994
Associate of Science - Electrical, Electronics Engineering Technologies
Wayne County Community College District