Melvert Jr Washington
Dover,DE
Summary
Customer Service Professional with Insurance Sales experience including pre-qualifying customers, preparing insurance applications, processing credit/debit card payments, submitting premium payments, communicating with underwriting, and producing medical records requests to physicians. Commercial Class B School Bus Driver.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Life & Health Ins Sales Rep
Mutual of Omaha, Banker's Life, Stonebridge
01.2009 - Current
Health Claims Externship
Cutting Edge Treatment Center
Harrington, DE
01.2015 - 01.2016
- Executed 180-hour health claims externship.
Regional Manager
Crescent Processing Services
Dallas, TX
01.2008 - 01.2009
Sales Representative
WR Concepts Inc.
Clayton, DE
01.2002 - 01.2005
Supervisor/Operations Manager
Freedom Financial
Dover, DE
01.1997 - 01.1998
Customer Service/Sales Rep
Nations Bank
Dover, DE
01.1993 - 01.1995
Bank Card Sales/Customer Service Rep
MBNA America
Dover, DE
01.1991 - 01.1993
Education
Medical Coding and Billing Certificate - Health Claims Specialist
Harris School of Business
DE01-2015
A.A. - Human Services
Delaware Technical Community College
DEB.A. - Human Resource Management
Wilmington University
DELicense - Life, Health Insurance and Annuity
DE01-2006
Skills
- Benefits eligibility
- Client appointment management
- Medicare, Medicaid and Private payers
- HIPAA compliance
- Charge entry
- Detail-oriented
- Electronic Health Records
- Medisoft Practice Management system
- Microsoft Word and Excel applications
- Account documentation
- Client profiling
- Account documentation
- Registrar, Appointment scheduling
- Human Resources skills
- Training of new hires
- Training program development
- Employee benefits consulting
- Insurance product sales
- Insurance application processing
Certification
- Commercial Drivers License Endorsements P.S.AIR Endorsement School Bus Driver Jan. 2020-Dec 2021 Mathew Smith Bus Service Dover DE.
- Hilton Bus LLC Camden DE.19934 School, School Bus Aide for Handicap June 2022-Sept 2022 Endorsements P, S, AIR.
- Chambers Bus Service Viola DE 19979 Bus Driver. Endorsements P, S, AIR June 2023- August 2023
- Lynwood Transportation Smyrna Delaware 19977 Bus Driver P.S.AIR, Endorsement September 2024-October 2025
Timeline
Health Claims Externship
Cutting Edge Treatment Center
01.2015 - 01.2016
Life & Health Ins Sales Rep
Mutual of Omaha, Banker's Life, Stonebridge
01.2009 - Current
Regional Manager
Crescent Processing Services
01.2008 - 01.2009
Sales Representative
WR Concepts Inc.
01.2002 - 01.2005
Supervisor/Operations Manager
Freedom Financial
01.1997 - 01.1998
Customer Service/Sales Rep
Nations Bank
01.1993 - 01.1995
Bank Card Sales/Customer Service Rep
MBNA America
01.1991 - 01.1993
A.A. - Human Services
Delaware Technical Community College
B.A. - Human Resource Management
Wilmington University
License - Life, Health Insurance and Annuity
Medical Coding and Billing Certificate - Health Claims Specialist
Harris School of Business