Maria Stevens
Carenet Health
El Paso,Texas
Work Preference
Desired Job Title
Human Resources Assistant
Work Type
Full Time
Responsible HR Assistant with strong knowledge of benefits administration. In-depth understanding of employee leave, disability and accommodations. Highly skilled in call center customer service inquiries reviewing policies with employees and suggesting actionable improvements aligned with industry best practices.
19
years of professional experience
Work History
Lead Human Resources Assistant
3 Years 6 Months
Eaton Corporation - El Paso, United States, United States | 06.2017 - 12.2020
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Supported call center employee benefits enrollment by answering questions and aiding employees with login details.
- Verified and investigated employment benefits claims and data.
- Researched all payroll, COBRA, disability and FMLA issues.
- Answered employee inquiries regarding health benefits & 401k options.
- Answered and directed on average 80 inbound phone calls per day.
- Identified issues, analyzed information and provided solutions to problems.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Updated HR database with new employee information, changes in benefits and other details.
- Exceeded goals through effective task prioritization and great work ethic.
Human Resources Administrator
4 Years 3 Months
Cardinal Health - El Paso, TX | 06.2013 - 09.2017
- Coordinated implementation of people-related services, policies, and programs through departmental staff.
- Generated and updated complete and accurate employee files.
- Reviewed job applications to identify, vet and recommend optimal candidates.
- Provided administrative services, including call center and employee email correspondence responses.
- Informed and updated various benefit programs, including 401K, medical, dental and vision packages.
- Maintained current knowledge of industry FMLA, LOA and accommodations regulations and legislation to amend policies as needed and to insure compliance.
- Analyzed accommodation request insuring compliance.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Human Resources Coordinator
5 Years
JPS Logistics - El Paso, TX | 03.2008 - 03.2013
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness, including verifying, collecting and correcting data.
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Researched all payroll, COBRA, disability and FMLA issues.
Intake Client Associate
2 Years 9 Months
Carenet Health - El Paso, TX | 01.2024 - Current
Education
Business Administration
El Paso Community College
Skills
Benefits administration
Leave of Absences benefits qualification
Accomodations
Disability claims
FMLA preparation
Benefits eligibility
Proven Ability to manage customer contacts
High attention to detail
Accomplishments
- Awarded “Employee of the Year 2018” for delivering outstanding administrative support at Cardinal Health.
Timeline
Intake Client Associate
Carenet Health
01.2024 - CurrentRead more
Lead Human Resources Assistant
Eaton Corporation
06.2017 - 12.2020Read more
Human Resources Administrator
Cardinal Health
06.2013 - 09.2017Read more
Human Resources Coordinator
JPS Logistics
03.2008 - 03.2013Read more
El Paso Community College - , Business Administration
Read more