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Shane Sinner
Portland,OR
Summary
Out of the many environments I've worked, one thing has remained constant: customer service. Whether working with a team or by myself, I have always taken pride in my ability to create long and lasting bonds with customers and coworkers alike. When I'm not working, I like to spend my time catching up with friends, playing games or going on dates with my wife, hanging at home with the pets, and doing anything involving music.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Resource Management Specialist
NW Natural
Portland, United States
11.2021 - 04.2022
- Managed and distributed work load to field technicians
- Coordinated emergency response with EMS
- Worked extensively with programs such as Excell and Word
- Provided excellent communication between EMS, field technicians, and customers
- Worked in a team environment with overlapping/shared responsibilities
- Consistently worked 12 hour shifts
Energy Technician Residential
SoCal Gas
Garden Grove, CA
10.2016 - 10.2021
- Tended to gas appliances, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked in diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for installing and operating equipment
- Maintained strong focus on safety and efficiency while operating hand and power tools
- Responded to emergencies in a timely manner while prioritizing customer generated appointments
- Kept company vehicle clean and fully stocked
- Worked with minimal supervision
Dishwasher/Barback
The Bottle Room
Whittier, CA
03.2013 - 10.2016
- Worked in a fast paced environment with back of house and front of house staff simultaneously
- Prepped food while maintaining a clean kitchen and bar area
- Memorized tap list and bottle collection
- Poured and served a variety of drinks and food with appropriate utensils and glassware
- Replaced empty kegs and soda syrups.
- Delivered food to customers at bar and tables.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons as well as preventing them from being over served
- Checked ID cards and verified bar guests were of legal age.
- Assisted cashiers with processing customer payments and documenting orders.
Education
GED -
Sierra Vista Adult School
Whittier CA06.2011
Skills
- Time Management
- Customer Satisfaction
- Creative Solutions
- Complex Problem-Solving
- Budgeting and Resource Management
- Social Perceptiveness
- Microsoft Excel
- Microsoft Word
Certification
OLCC Alcohol service permit
Hobbies
I love playing games of all kinds. Board games, Video games, and especially Dungeons & Dragons.I've trained in a variety of martial arts over the course of the last decade including Kali, Wing Chun, Judo, and Muay Thai. I also like to write, record, and perform my own music.
Timeline
Resource Management Specialist
NW Natural
11.2021 - 04.2022
Energy Technician Residential
SoCal Gas
10.2016 - 10.2021
Dishwasher/Barback
The Bottle Room
03.2013 - 10.2016
GED -
Sierra Vista Adult School
OLCC Alcohol service permit
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