Barbara Robinson Carey

• Trained and directed new employees in conflict resolution, and data entry practices to boost customer satisfaction ratings.
• Escalated issues to proper supervisors when standard processes were not effective.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Engaged clients in person and over phone to answer questions and address complaints.
• Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
• Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
• Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
• Managed approximately 25 calls, emails, and faxes per day from customers

• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Entered data, generated reports, and produced tracking documents.
• Gathered and organized materials to support operations.
• Improved team productivity with regular communication and progress updates, fostering collaborative work environments
• Collaborate with City of Portland, heating contractors, new construction, existing new customers
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

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