Bridgette Bentley-Akins
Memphis,TN
Summary
Adept at HIPAA compliance and fostering teamwork, I significantly enhanced collection rates and reduced claim denials at Reliable Medical Supply DME. Leveraging critical thinking and expertise in ICD-10, I excelled in roles from Medical Billing Specialist to Renewals Account Manager, consistently surpassing goals by streamlining processes and strengthening client relationships.
Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information.
Overview
17
17
years of professional experience
Work History
Medical Billing Specialist
Reliable Medical Supply DME
Minnesota City, MN
10.2022 - Current
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Prevented unnecessary loss of revenue due to late or incomplete billing by meticulously tracking all accounts and ensuring timely submission of accurate claim forms.
- Provided essential support to the medical billing team, allowing for a more efficient and effective overall operation within the department.
- Ensured compliance with industry regulations by staying up-to-date on changes to medical billing procedures and guidelines.
- Increased overall collection rates with a focus on reducing aged receivables and minimizing writeoffs.
- Improved cash flow through timely follow-up on outstanding accounts, negotiating payment plans, and collecting overdue payments.
- Trained new employees on medical billing software, policies, and procedures, ensuring accuracy in claims submission from day one.
- Promoted a positive work environment by consistently demonstrating professionalism, mutual respect, and cooperation with fellow team members.
- Processed billing calls and answered questions from patients and third-party carriers.
- Monitored outstanding invoices and performed collections duties.
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Reconciled accounts receivable to general ledger.
Accounts Receivable Specialist
Truck Pro Corporate
Memphis, TN
04.2019 - 10.2022
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Collaborated with sales teams to address billing discrepancies and resolve client disputes promptly.
- Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
- Enhanced team knowledge on best practices in accounts receivable management through regular training sessions.
- Minimized bad debt write-offs, closely monitoring account statuses and initiating preemptive collection efforts.
- Supported revenue growth initiatives by providing detailed accounts receivable insights during strategic planning meetings.
- Reduced manual data entry errors, implementing automated data capture and reconciliation tools.
- Improved client satisfaction with clear, timely communication regarding billing issues and inquiries.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Renewals Account Manager
Service Master Corp Office
Memphis, TN
08.2008 - 01.2019
- Managed complex sales funnel according to business plan designed to accelerate sales growth.
- Verified and updated customer account information within contact relations management software to facilitate communication and strengthen relationships with customers.
- Provided executive management with complete visibility to renewals and solicited executive involvement to salvage high-value accounts with complex or unusual objections to continued business relations.
- Reduced late payments by proactively reaching out to clients before deadlines.
- Participated in regular sales meetings to discuss progress, challenges, and best practices within the renewals team.
- Strengthened client relationships through regular communication and follow-up on renewal opportunities.
- Pursued timely interactions with existing clients to gauge satisfaction, resolve objections and secure contract renewals.
- Maintained detailed records of account interactions and renewals data, providing valuable insights for continuous improvement efforts.
- Increased customer retention by developing and implementing strategic account management plans.
- Used disciplined execution of renewals process and funnel management to reach and exceed sales goals.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
Associate of Science - Nursing
Tennessee State University
Nashville, TNSkills
- HIPAA compliance
- Payment posting
- Claim submission
- Insurance verification
- Patient billing
- CPT knowledge
- ICD-10 proficiency
- Medicare and medicaid process
- Collections management
- Quality-oriented team player
- Data entry
- Medical terminology
- Critical thinking
Timeline
Medical Billing Specialist
Reliable Medical Supply DME
10.2022 - Current
Accounts Receivable Specialist
Truck Pro Corporate
04.2019 - 10.2022
Renewals Account Manager
Service Master Corp Office
08.2008 - 01.2019
Associate of Science - Nursing
Tennessee State University