Maggie Conrad
Project Manager
Madison,WI
Summary
LEADERSHIP | OPERATIONS | PROJECT & PROGRAM MANAGEMENT
Forward-Thinking Leader known for developing high-performing teams, implementing and improving processes, and fostering a culture centered around inclusivity and purpose.
Adept at Building Programs & Processes from the Ground-Up, including creation of in-depth training program that transformed inexperienced new hires into subject matter experts.
History of Generating Record-Breaking Revenue by approaching leadership from a holistic lens, leading with compassion and integrity to build passionate and productive teams.
Revenue Optimization | Process Development & Improvement | Team Leadership | Curriculum Development | Project Management | Operations Management | Budget Management | Strategic Planning | Team Development
Overview
7
7
years of professional experience
Work History
FREELANCE PROJECT MANAGER
Self-Employed
09.2021 - Current
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Administered startup company's budget and tracked expenses.
- Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements.
- Orchestrated smooth and efficient program development by collaborating cross-functionally with a diverse team.
- Monitored progress of projects, using and applying project management documents, project directives and other project material.
- Analyzed and updated policies for a global company.
PROGRAM MANAGER & BUSINESS OWNER
MARGARET ROSE COACHING
06.2020 - Current
- Grew from 0 to 60 Clients and managed a community of almost 2k across social media and program platforms
- Directed 3+ simultaneous projects to boost business opportunities by 75%.
- Interacted with customers and clients to identify business needs and requirements.
- Addressed and resolved technical, financial, and operational concerns.
- Maintained tight production timetables and quality standards to give audiences exceptional offerings.
- Created and presented data using Google Docs, Spreadsheets, and other Google and MS Office tools.
BUSINESS OPERATIONS MANAGER
WAX THAT
07.2015 - 05.2020
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Directed daily operations, strategic planning, and team leadership with focus on revenue growth, operational excellence, and customer experience: doubled revenue from $500k to $1M, increased client loyalty, and improved processes
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Created effective sales promotions and marketing strategies to deliver $1M in sales.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Spearheaded project to coordinate with a Non-Profit Organization to support diversity and inclusion in service offerings.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Recruited, hired, mentored and trained 20 staff on business procedures, policies, duties, and customer care methods.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Managed daily operations, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class services, winning local awards 2 years in a row.
Education
B.S -
Texas State University
Professional Certificate - Project Management
Google Learning
12.2021 - Current
Skills
Business process re-engineering
Project planning and development
Advanced problem solving
Budget administration
Team Bonding
New product introductions strategies
Project Management
Safety and compliance
Performance Evaluations
Expense reports
Procedure development
Staff Management
Timeline
Professional Certificate - Project Management
Google Learning
12.2021 - Current
FREELANCE PROJECT MANAGER
Self-Employed
09.2021 - Current
PROGRAM MANAGER & BUSINESS OWNER
MARGARET ROSE COACHING
06.2020 - Current
BUSINESS OPERATIONS MANAGER
WAX THAT
07.2015 - 05.2020
B.S -
Texas State University