Michaela Chase
Registered Nurse
Fitchburg,WI
Summary
Outcomes-oriented nurse leader with high integrity. Adept in communication, customer service, and efficiency. Proficient in conducting data analysis to close gaps and improve outcomes.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Director of Clinical Services, Access
Agrace
Fitchburg, WI
12.2019 - Current
- Provides strategic direction and leadership to all aspects of the Admissions, Enrollment and Outreach teams
- Acts as member of Leadership Council to provide senior leadership to an agency of 900 employees serving nearly 2000 clients/patients daily.
- Participates in, and leads, quality and process improvement efforts to benefit both patients and staff.
- Ensures appropriate systems are in place to provide effective staffing within admissions to meet patient needs, provide timely collaboration with partnering healthcare agencies, and meet census goals.
- Develops and updates policies and procedures, maintains compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Develops and implements strategic plans enabling department to meet budgetary and quality assurance goals.
- Ensures a positive, efficient, and trusting team culture.
Clinical Team Manager-Admissions
Agrace
Fitchburg, WI
05.2017 - 12.2019
- Manage day-to-day administrative and operational functions, guidance and leadership for 25 clinical team members across more than13 counties.
- Engaging and developing staff, assess staff performance, provide feedback and coaching.
- Meeting and exceeding timeliness goals as LEAN process owner; decreasing median days from referral to admission by 50%.
- Auditing staff clinical documentation and assessing team needs for additional education.
- Building relationships, growing census and collaborating with internal and external partners.
Admission RN/Hospital Liaison
Agrace
Fitchburg, WI
12.2013 - 05.2017
- Reviewed patient medical records, in conjunction with in-person patient assessment, to determine hospice eligibility with hospice physician.
- Interdisciplinary collaboration with internal and external customers including long term care staff, hospital discharge planners, and community providers.
- Anticipated immediate needs, including caregiver support, medical equipment, medications and nursing interventions to provide high quality patient outcomes.
RN, Oncology, Hematology, BMT, Palliative Care
University Of Wisconsin Hospital And Clinics
Madison, WI
06.2012 - 12.2013
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Collaborated with providers to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Education
Bachelor of Science - Nursing
Edgewood College
Madison, WI 01.2010 - 05.2012
University of Wisconsin - Madison
Madison, WI 08.2005 - 12.2008
Skills
Interpersonal Communication
Process Improvement
Innovative Problem Solving
Data Driven Decision Making
Emotional Intelligence
Timeline
Director of Clinical Services, Access
Agrace
12.2019 - Current
Clinical Team Manager-Admissions
Agrace
05.2017 - 12.2019
Admission RN/Hospital Liaison
Agrace
12.2013 - 05.2017
RN, Oncology, Hematology, BMT, Palliative Care
University Of Wisconsin Hospital And Clinics
06.2012 - 12.2013
Bachelor of Science - Nursing
Edgewood College
01.2010 - 05.2012
University of Wisconsin - Madison
08.2005 - 12.2008