Johnathan Cartier
Summary
Passionate Group Personal Trainer with a focus on science and motivation. Skilled in articulating complex fitness concepts clearly and concisely, fostering collaboration and motivation in group settings. Dedicated to inspiring others to reach their fitness goals.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Assistant Customer Service Manager & Sales Assoc.
Energy New England
Mansfield, MA
04.2023 - Current
- Assumed the responsibilities within the conservation department as the lead communicator for the functionality of the department. Continuously maintain the data compliance reports along with maintaining communication with the energy consumers on a daily basis, reassuring all sustainability concerns are being conducted efficiently and in a timely manner. Oversee college interns as well as Energy Auditors.
- Assist customers with inquiries, complaints and feedback.
- Monitor customer service performance against established standards.
- Conduct performance reviews for customer service staff.
- Develop strategies to increase customer satisfaction levels.
- Resolve escalated customer issues in a timely manner.
- Maintain records of all customer interactions and transactions.
- Analyzed data to identify opportunities for improvement in service delivery.
- Generate daily, weekly and monthly reports on key performance indicators.
- Train new employees on company policies, procedures and practices related to customer service roles.
- Ensure compliance with industry regulations regarding customer relations.
- Work with sales teams to understand processes and enhance after-sales support.
Assistant Property Manager
Sycamore Homes
Westfield, MA
01.2018 - 04.2023
- Assisted property manager in leasing and marketing activities.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Ensured compliance with all applicable laws related to fair housing practices.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Interacted with potential renters during showings providing information about the property features.
- Conducted tours of vacancies with prospective tenants.
Community Involvement Lead
Calvary Christian Center
, FL
- Developed and implemented strategies to increase community involvement in local organizations.
- Developed and implemented engaging activities for youth to build social, emotional, and physical skills.
Growth Track Implementor
VOUS Church
- Planned and organized weekly activities for youth group members.
- Developed and implemented comprehensive membership programs to increase member engagement.
- Organized events and activities to promote membership growth.
- Coordinated with other departments to ensure seamless integration of services for members.
- Developed strategies for increasing retention rates among current members.
Education
High School Diploma -
Southwick Tolland Regional High School
Southwick, MA06-2019
Bachelor of Science - Communications
Westfield State University & UMASS, Amherst
Skills
- Client Coaching
- Customer Relations
- Member support
- Motivational
- Sales Support
- Leadership skills
- Client Engagement
- Empathy
- Sales Agreements
- Call Management
- Strength training
- Health and wellness
- Fitness routines
- Radical Energy
Certification
- NASM Group Personal Trainer Specialization (GPTS)
- NSAM Certified Personal Trainer (CPT)
- CPR and AED Certified 2024
- Safe Sport Training License 2024
References
References available upon request.
Timeline
Assistant Customer Service Manager & Sales Assoc.
Energy New England
04.2023 - Current
Assistant Property Manager
Sycamore Homes
01.2018 - 04.2023
Community Involvement Lead
Calvary Christian Center
Growth Track Implementor
VOUS Church
High School Diploma -
Southwick Tolland Regional High School
Bachelor of Science - Communications
Westfield State University & UMASS, Amherst
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