Hansel Echevarria
Cumming,GA
Summary
Customer Oriented professional with extensive customer service and Customer-oriented sales professional with 3+ years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Assistant Manager
Mcfarland Wine and Spirits
Cumming, GA
03.2023 - Current
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial reports, including profit and loss statements and balance sheets, identifying opportunities for cost savings or revenue growth.
- Established relationships with key clients, while maintaining existing customer base.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by 20% than previous months.
Personal Trainer
LA Fitness
Johns Creek, GA
11.2022 - 06.2023
- Performed administrative duties such as billing customers or ordering supplies as needed.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Created nutritional plans that support overall health goals of clients.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Conducted initial fitness assessments to develop personalized workout and nutrition programs for over 30 clients, with a 95% satisfaction rate.
Customer Service Representative
Walmart
Cumming, GA
12.2020 - 02.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided high-quality customer service, resolving customer issues, managed inventory and restocked supplies
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Forsyth Central High School
Cumming, GA05-2019
Associate of Applied Science - Business Administration
Georgia Southern University
Statesboro, GASkills
- Display Building
- Visual Merchandising
- Complex Problem-Solving
- Merchandising Proficiency
- Customer Engagement
- Complaint Handling
- Product Description
- Client Coaching
- Forecasting Abilities
- Data Analysis
- Stock Options
- Price Analysis
- Customer Service
Certification
- Certified Personal Trainer (CPT) National Academy of Sports Medicine (NASM)
- High School Diploma
Timeline
Sales Assistant Manager
Mcfarland Wine and Spirits
03.2023 - Current
Personal Trainer
LA Fitness
11.2022 - 06.2023
Customer Service Representative
Walmart
12.2020 - 02.2022
High School Diploma -
Forsyth Central High School
Associate of Applied Science - Business Administration
Georgia Southern University
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