Adrianna Ucros
Miami
Summary
Sales Professional experienced in supporting sales teams and enhancing customer relations. Accounting Manager, Bookeeper. Achieved team success through reliability, adaptability, and strong communication skills. Focused on fostering positive client relationships and delivering results in customer service and inventory management.
Overview
10
10
years of professional experience
Work History
Sales Assistant/Account Manager/Accounting Manager
Jobbers Equipment Warehouse
05.2023 - Current
- Manage Accounts.
- Generated and sent invoices to clients promptly.
- Processed payroll for employees bi-weekly.
- Performed audits to ensure financial integrity.
- Managed bookkeeping tasks to ensure up-to-date financial data.
- Processed phone payments, ensuring secure transactions for customers.
- Create Quotes/Estimates.
- Oversaw online site and social media accounts, engaging with customers and promoting brand visibility.
- Handled customer service inquiries, providing timely and effective solutions to enhance customer satisfaction.
Assistant Manager
Gamestop
10.2020 - Current
- Conducted training sessions for employees to improve skills and performance.
- Managed deposits and orders for store inventory.
- Analyzed monthly percentages for financial reporting.
Business Owner
Florida-California
06.2019 - Current
- Kiosk Owner & Online Store
- Restored and sold automobiles through online and in-person transactions, enhancing customer access to unique vehicles.
- Executed all marketing strategies for company, managing social media and website to promote brand visibility.
- Marketed and sold enamel pins, showcasing unique designs at craft fairs and online.
- Facilitated trading card sales at events and online platforms, building connections with collectors and expanding market reach.
- Managed sales of video games, offering expert advice to customers in-store and online.
- Finance all done by me on quick books and excel.
Client Service Advisor
Choose 2 Rent
12.2022 - 04.2023
- Collaborated with clients to confirm accurate order placement.
- Place orders through our IE program and answer all phone calls and emails regarding orders put by our team.
- Oversaw budgeting and financial activities for key accounts.
- Coordinated with FedEx for order processing and timely shipments.
Sales Associate
Lego
11.2019 - 10.2020
- Increased revenue by 18% through creation and implementation of bonus program for returning customers.
- Resolved over 3000 customer issues, ensuring high levels of customer satisfaction.
- Trained and developed 23 new employees, enhancing team capability and service quality.
Sales Associate
J Crew
01.2017 - 01.2020
- Provided exceptional customer service to over 90,000 guests.
- Improved engagement with merchandise that raised sales up to 20%.
- Processed over 20,000 financial transactions accurately.
- Oversaw daily store activities and ensured security as key holder from January 2017 to January 2020.
Key Holder
Francesca’s Collections
01.2018 - 11.2018
- Collaborated with managers on duty to streamline daily operating procedures for store opening, closing, and cashier support.
- Trained 3 new employees on operational procedures to enhance team efficiency.
- Supervised daily activities of cleaning staff to maintain operational standards.
- Controlled all Marketing for online Socials.
Education
Bachelor of Business Administration - Marketing, Finance
Florida International University
Miami, FL06.2022
Associate in Arts - Business Administration
Miami Dade College
Miami, FL12.2019
Skills
- Sales expertise
- Customer needs assessment
- Upselling strategies
- Inventory tracking
- Order fulfillment
- Cash management
- Accounting Manager
- Bookkeeper
- Auditor
- Payroll
- Payment processing
- POS management
- Financial analysis
- Stock management
- Sales floor management
- Product merchandising
- Visual merchandising
- Display building
- CRM systems
- Digital marketing
- Market trends
- Loyalty program promotion
- Returns and exchanges
- Relationship building
- Goal orientation
- Problem-solving
- Store procedures
- Event planning
- Brand representation
- Word processing
- Spreadsheet management
- Presentation software
- Brand representation
Affiliations
Member of Zoo Miami since November 2018
Languages
Fluent in Spanish and English
Interests
Flute, Piano
Timeline
Sales Assistant/Account Manager/Accounting Manager
Jobbers Equipment Warehouse
05.2023 - Current
Client Service Advisor
Choose 2 Rent
12.2022 - 04.2023
Assistant Manager
Gamestop
10.2020 - Current
Sales Associate
Lego
11.2019 - 10.2020
Business Owner
Florida-California
06.2019 - Current
Key Holder
Francesca’s Collections
01.2018 - 11.2018
Sales Associate
J Crew
01.2017 - 01.2020
Associate in Arts - Business Administration
Miami Dade College
Bachelor of Business Administration - Marketing, Finance
Florida International University
RELEVANT COURSES
- Speech and Writing for Business Communication
- Career Management
- Organization and Management
- Personal Selling
- Consumer Behavior
- Marketing Strategy
- Marketing Research
- Finance Management
- Accounting