Justin Bonenfant
East Providence,RI
Summary
Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Overview
13
13
years of professional experience
Work History
Sales/Sales Account Manager
Naturalawn Of America
03.2017 - 02.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Trained peers and management team on internal system supports and implementation plans.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of products and services.
Assistant Store Manager
Lowes Home Improvement Stores
03.2015 - 01.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Department Manager
Lowes Home Improvement Stores
02.2012 - 03.2015
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established clear performance expectations for staff members which led to increased accountability.
Retail Sales Specialist
Lowes Home Improvement Stores
03.2011 - 02.2012
- Maintained a well-organized and visually appealing store environment for optimal customer experience.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Utilized upselling techniques to promote additional products and increase sales.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
Education
High School Diploma -
North Attleboro High School
North Attleborough, MA1996
Skills
- Sales expertise
- Sales team training
- Business Planning
- Market Analysis
- Customer-Oriented
- Sales strategy development
Timeline
Sales/Sales Account Manager
Naturalawn Of America
03.2017 - 02.2024
Assistant Store Manager
Lowes Home Improvement Stores
03.2015 - 01.2017
Department Manager
Lowes Home Improvement Stores
02.2012 - 03.2015
Retail Sales Specialist
Lowes Home Improvement Stores
03.2011 - 02.2012
High School Diploma -
North Attleboro High School
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