Ma’Kala Pearson
Birmingham ,AL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Inbound Stower
Amazon
Bessemer, Alabama
03.2024 - 08.2024
- Unloaded inbound freight and placed it into designated bays or slots.
- Verified accuracy of incoming shipments using pick lists and manifests.
- Utilized proper lifting techniques to move product from pallets to shelves.
Student Nursing Assistant
Aspire Recovery
Hoover, Alabama
02.2023 - 07.2024
- Assisted in the preparation of patient rooms by changing linens and stocking supplies.
- Provided compassionate care to patients during their hospital stay, including vital sign monitoring, ambulating, and toileting assistance.
- Performed administrative duties such as responding to phone calls and scheduling appointments.
- Transported patients safely between departments with wheelchair or strher.
- Monitored patient vitals such as blood pressure, temperature, pulse rate, respiration rate, oxygen saturation levels, under the supervision of a nurse practitioner.
Customer Service Cashier
Walmart.com
Hoover, Alabama
02.2023 - 10.2023
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
Education
High School Diploma -
AH Parker Highschool
Birmingham , AL06-2022
Skills
- Shipment Preparation
- Loading and unloading
- Stock organization
- Order Picking
- Maintaining records
- Warehouse Safety
- Barcode scanning
- Handheld scanner
- Following Instructions
- Heavy Lifting
- Data Collection
- Customer Service
- Reading Comprehension
Timeline
Inbound Stower
Amazon
03.2024 - 08.2024
Student Nursing Assistant
Aspire Recovery
02.2023 - 07.2024
Customer Service Cashier
Walmart.com
02.2023 - 10.2023
High School Diploma -
AH Parker Highschool