Courtney Torres
Hephzibah,GA
Summary
Detail-oriented Front Desk Supervisor experienced in managing high-volume customer interactions and maintaining organized, clean environments. Delivered exceptional customer service through effective multitasking and time management skills, consistently enhancing customer experiences. Adapted to fast-paced settings and last-minute changes, contributing to overall organizational success.
Overview
10
10
years of professional experience
Work History
Inbound Stower
Amazon
Appling, Georgia
10.2023 - 06.2026
- Received, organized, and accurately stored incoming inventory to maintain optimal warehouse operations
- Scanned product barcodes and sorted items for efficient retrieval and storage.
- Adhered to safety protocols and reported potential hazards to ensure a safe working environment
Front Desk Supervisor/Receptionist
The Animal House
Augusta, GA
10.2022 - 12.2024
- Opened and closed the front desk, ensuring smooth transitions between shifts.
- Make food for dogs
- Check in and check out
- Handled cash transactions accurately during front desk operations.
- Responded to incoming phone calls, providing information and assistance.
- Assisted customers in making reservations, ensuring their preferences were met.
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Maintained cleanliness and organization of the front desk area at all times
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Collaborated with other team members to ensure seamless communication across different departments
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Supervised front desk operations to ensure efficient check-in and check-out for guests
- Supervised front desk operations and staff, ensuring smooth daily functions.
- Managed scheduling for appointments and services, enhancing customer satisfaction.
- Trained new staff on front desk procedures and customer service protocols.
- Resolved guest inquiries and concerns promptly to maintain a welcoming environment.
- Implemented policies to improve workflow and enhance the guest experience.
- Maintained accurate records of bookings and payments to support effective financial tracking.
- Collaborated with team members to ensure seamless communication across departments.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Resolved customer complaints promptly and efficiently.
- Processed payments, cashiering duties and credit card transactions accurately.
- Welcomed large volume of guests and improved overall customer service.
- Collaborated with staff to address guest needs, streamline check-in processes, and enhance overall satisfaction.
Dog Bather
The Animal House
Augusta, GA
08.2019 - 12.2024
- Bathed and groomed dogs of various breeds and sizes, ensuring their cleanliness and overall well-being
- Performed nail trims, ear cleanings, and teeth brushing to maintain the health and hygiene of dogs
- Assisted in restraining dogs during grooming procedures to ensure safety for dogs and groomers.
- Maintained clean and organized work area, ensuring hygiene by cleaning grooming tools after each use to prevent cross-contamination.
- Addressed concerns and questions from pet owners, delivering exceptional customer service and fostering trust in grooming services
- Managed appointment scheduling system, coordinating timely services for all clients' pets and preventing overlapping appointments
- Collaborated with other team members to coordinate bathing schedules and prioritize tasks based on workload demands
- Educated pet owners about proper at-home grooming techniques and recommended products for maintaining their pets' coats between professional grooming sessions
- Developed personalized relationships with regular clients' pets, creating a comfortable environment for them during each visit
- Maintained accurate records of each dog's grooming history, including any allergies or sensitivities they may have had
- Suggested additional services such as flea treatments or de-shedding treatments based on individual dog needs
- Received positive feedback from clients on a regular basis, resulting in a XX% increase in customer satisfaction ratings
Assembly Technician
John Deere
Grovetown, GA
08.2017 - 03.2019
- Operated assembly line machinery and equipment to assemble products, ensuring compliance with production specifications
- Conducted quality checks on assembled products, verifying adherence to company standards
- Met daily production targets by working efficiently and effectively on the assembly line
- Followed standard operating procedures (SOPs) for each product being assembled, ensuring consistency in output quality
- Trained new employees on assembly line procedures, reinforcing safety guidelines and quality standards
- Maintained a clean and organized work area, following safety protocols at all times
Assembler
Reaching Potential through Manufacturing
Augusta, GA
09.2016 - 05.2017
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Assembled components for various products following detailed assembly instructions.
- Operated hand tools and machinery to complete assembly tasks efficiently.
- Inspected finished products for quality and adherence to specifications.
- Collaborated with team members to streamline assembly processes.
- Maintained a clean and organized work area to ensure safety compliance.
- Participated in training sessions to enhance assembly skills and knowledge.
- Reported equipment issues promptly to minimize production delays.
- Assisted in inventory management of parts and materials for assembly operations.
Carhop/Cashier
Sonic Drive-In
Hephzibah, GA
02.2016 - 09.2016
- Provided excellent customer service during busy peak hours.
- Delivered food orders to customers in a timely manner with a friendly attitude.
- Delivered food and beverages to customers in a timely manner.
- Operated point-of-sale system for order processing and payments.
- Verified orders and bagged items for easy transport.
- Greeted and welcomed customers as they arrived at the drive-in window.
- Maintained cleanliness of dining area and carhop stations.
- Checked order accuracy and securely bagged items for customer pickup.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Cleaned tables and chairs, and swept floors to maintain a tidy environment.
- Managed inventory levels of supplies and condiments at carhop stations.
- Communicated effectively with co-workers regarding order status or customer requests.
- Welcomed customers at drive-in window with a friendly greeting.
- Completed opening, closing, and shift change tasks by following company guidelines.
Education
High school diploma -
Hephzibah High School
Hephzibah, GASkills
- Barcode scanning
- Order fulfillment
- Product storage
- Warehouse safety
- Shipment preparation
- Order picking
- Assembly
- Manufacturing
- Maintaining equipment
- Quality assurance
- Attention to detail
- Cross-training
- Proper lifting techniques
- Stock organization
- Efficient movement
- Maintaining records
- Time management
- Data entry
- Workflow optimization
- Customer service
- Front desk
- Appointment scheduling
- Multi-line phone system operation
- POS system operation
- Phone etiquette
- Effective communication
- Team collaboration
- Service-oriented mindset
- Customer/Client relations
- Leadership qualities
- Staff training
- Animal care
- Kennel experience
- Pet safety awareness
- Brushing techniques
- Food preparation
- Cash handling
- Heavy lifting
- Workplace cleanliness
- Brushing techniques
- Reading comprehension
- Brushing techniques
- Heavy lifting
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Inbound Stower
Amazon
10.2023 - 06.2026
Front Desk Supervisor/Receptionist
The Animal House
10.2022 - 12.2024
Dog Bather
The Animal House
08.2019 - 12.2024
Assembly Technician
John Deere
08.2017 - 03.2019
Assembler
Reaching Potential through Manufacturing
09.2016 - 05.2017
Carhop/Cashier
Sonic Drive-In
02.2016 - 09.2016
High school diploma -
Hephzibah High School