MONICA CASTRO
Mexia,TX
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shelter Supervisor
Favorite Staffing
01.2024 - Current
- Conducted regular staff meetings to discuss program updates, client needs, and performance goals
- Provided guidance on regulatory compliance issues related to emergency management policies and procedures
- Developed and implemented policies and procedures to ensure efficient and effective service delivery
- Facilitated conflict resolution among residents to maintain safe and supportive environment
- Reviewed applications for residency at shelter following established eligibility criteria
- Trained new employees on shelter policies, procedures, and safety protocols.
- Maintained accurate records of residents' personal information, case notes, and progress toward self-sufficiency goals
- Managed daily operations of shelter, including staff supervision and facility maintenance
- Managed resources such as personnel, equipment, supplies, and facilities during emergency operations
- Monitored inventory levels of supplies such as bedding, toiletries, clothing items donated by community members or partner organizations
- Maximized employee performance with hands-on training and close mentoring.
- Prepared executive reports using operational, output and revenue data.
- Managed daily workloads by organizing schedules and delegating tasks.
- Kept paperwork updated with internal standards and legal requirements.
- Managed a team of case managers, providing supervision, guidance, and professional development opportunities.
- Enhanced the shelter''s safety by implementing updated security measures and protocols.
- Provided leadership, guidance and support to staff members.
Division Group Supervisor
Jogan Health
01.2022 - 01.2024
- Spearhead the management of 10 shelters' operations, including providing strategic leadership, evaluating shelter sites to assess appropriateness for proposed shelter types, and analyzing incident reports for improvements to be forwarded to command for resolution to optimize facility suitability
- Achieved production targets, operated within preset budgets and consistently met project deadlines
- Established an effective battle rhythm for shelter operations, structured and coordinated shelter layout to align with SOPs, and submitted timely information reports to enhance overall productivity
- Conducted performance evaluations and provided feedback to elevate operational efficiency
- Gathered, interpreted, and synthesized statistical data to evaluate facility management goals while formulating and reviewing operational reports and schedules to achieve organizational objectives
- Monitored employee and team activities and proactively corrected problems.
- Implemented strategies for improving efficiency, productivity, and overall performance of group
- Oversaw administrative tasks related to staffing, scheduling, and resource allocation.
- Organized team schedule during shift changeovers to minimize downtime.
- Delegated tasks to team members according to their skills and abilities.
- Provided coaching exercises for team members requiring more guidance on fulfilling tasks
- Conducted regular meetings with team to share updates and discuss progress.
- Evaluated group performance to recommend areas requiring improvement.
- Trained new employees on company policies, procedures, and job expectations.
- Scheduled training and workshops to train team on improving services.
- Assisted in recruitment processes by interviewing candidates for open positions within group
- Developed strong, capable teams, and delegated tasks according to company needs.
- Reviewed reports submitted by team members, ensuring accuracy and completeness.
- Fostered culture of collaboration, innovation, and continuous improvement within team
- Ensured all group activities were compliant with applicable regulations or guidelines.
- Mentored junior staff members in professional development within their roles.
Youth Care Supervisor
Endeavors
01.2019 - 01.2022
- Directed daily routine operations, such as leading community services team, overseeing recruitment, interviews, and selection of volunteers and staff members, as well as establishing a conducive living and learning setting for youth to meet business goals
- Facilitated timely intervention and support for children's well-being by recording child advancements and alerting on significant behavioral changes
- Maximized individual youth growth by assessing and tracking progress to identify skill development requirements and priorities in a professional manner
- Operated vehicles for safely transporting youth to multiple engagements, including to and from school, appointments, and outings.
Skills
- Shelter Operations
- Compassionate communication
- Training facilitation
- Crisis Management
- Certified in CPR/AED
Certification
First Aid / CPR Certification
Certified in Fema Courses/Have completed a 30-hour general safety and health in OSHEA
IS-100
IS-200
IS-700
IS-800
IS-244
IS-288
IS-405
IS-703
Languages
Languages
Spanish
Native or Bilingual
Timeline
Shelter Supervisor
Favorite Staffing
01.2024 - Current
Division Group Supervisor
Jogan Health
01.2022 - 01.2024
Youth Care Supervisor
Endeavors
01.2019 - 01.2022