Simon Nyang
DENVER,US
Summary
Business Systems Support Analyst with 6 years of experience in enhancing system efficiencies and fostering cross-functional collaboration. Skilled in Salesforce, EDR, MDR, Google Suite, and strategic planning, driving innovation and change management to optimize business processes. Passionate about integrating advanced technologies and methodologies to propel organizational growth and customer satisfaction.
Overview
6
6
years of professional experience
Work History
GRC/ SECURITY ANALYST
Magna5
02.2024 - 10.2024
- Developed and updated security policies, enhancing compliance and risk management
- Conducted gap analysis and risk assessments, implementing effective remediation strategies
- Facilitated customer deployments, managing system configurations and updates efficiently
- Monitored cybersecurity trends to ensure services remain advanced and compliant
- Conduct comprehensive risk assessments, implement robust security protocols, and ensure compliance with industry regulations at Magna5
- Drive continuous improvement in security posture, leading measurable reduction in vulnerabilities and enhance data protection measures
- Partner with cross-functional teams to integrate security best practices through KnowBe4, fostering a culture of cybersecurity awareness across the organizations
BUSINESS SYSTEMS SUPPORT ANALYST
Guild
04.2022 - 05.2023
- Served as incident manager where I triaged business critical outages, identified the root cause, communicated outages, developed a business impact report and shared it with business leaders, and worked cross functional to achieve resolution
- Supported with the implementation of amazon connect and MS2.0
- Developed test scripts for Calendly to vet new scheduling solutions
- Worked collaboratively with the engineering manager to create the testing environment, conduct smoke testing, and develop training materials for the team of admins
- Adept with Microsoft Excel (pivot tables, index match, V-lookup, etc), Google Suite, Amazon Connect Contact Center management, Gong, Jira, Zendesk Confluence and Snowflake
- 3 years of operating as an associate salesforce admin with skills in Salesforce Service Cloud (Data & analytics management, reporting, dashboards, dataloads, JSON etc)
- Established monthly audits for information security purposes leading to the removal of 147 users and generating a cost savings of $3700
ASSOCIATE BUSINESS SYSTEMS SUPPORT ANALYST
Guild
03.2021 - 04.2022
- Worked with internal teams to solve issues and streamline the use of our internal business systems tools
- Managed Onboarding for new hires, transferred internal hires and offboarded employees that are leaving Guild as well as improving the Onboarding, transfer and Offboarding (OTO) process for all users
- Collaborated with cross-functional teams to gather requirements, utilized Zendesk's features and functionalities to streamline workflows, automate repetitive tasks, and improve response times, resulting in increased productivity and customer satisfaction
SENIOR RE-ENROLLMENT COACH
Guild
11.2019 - 03.2021
- Support the students throughout the entire application and enrollment process, ensuring a seamless, productive, and positive experience with Guild
- Accurately manage student pipeline and data in Salesforce
- First tier responder for troubleshooting issues for my peers and escalated issues to the appropriate parties through Zendesk with detailed tickets
- Developed and updated security policies, enhancing compliance and risk management
- Conducted gap analysis and risk assessments, implementing effective remediation strategies
- Facilitated customer deployments, managing system configurations and updates efficiently
- Monitored cybersecurity trends to ensure services remain advanced and compliant
- Conduct comprehensive risk assessments, implement robust security protocols, and ensure compliance with industry regulations at Magna5
- Drive continuous improvement in security posture, leading to measurable reduction in vulnerabilities and enhanced data protection measures
- Partner with cross-functional teams to integrate security best practices through KnowBe4, fostering a culture of cybersecurity awareness across the organization
SENIOR EDUCATION COACH
Guild
05.2018 - 11.2019
- Supported and advise students as they explore programs and degrees as they make thoughtful decisions about the next step in their educational journey
- Cultivated relationships with students by learning about prospective students' work and educational experience as well as their goals to help them understand their benefits and paths more effectively to education
- Part of the Guild's first Student Appreciation Month project team where the company celebrated and strengthened connections with students while increasing student's understanding and empathy for their experiences
Education
MASTER OF SCIENCE - CYBERSECURITY
Bellevue University
06.2023
MASTER OF EDUCATION - EDUCATIONAL LEADERSHIP
University of Lynchburg
05.2019
BACHELOR OF ARTS - INTERNATIONAL RELATIONS
Grand Valley State University
04.2011
Skills
- Salesforce
- Zendesk
- Gong
- Jira
- Confluence
- Snowflake
- SQL
- Calendly
- AWS
- Five9
- Amazon Connect
- Project Management
- Strategic Planning
- Team Building
- Change Management
- Innovation
- Implementation
- Agile
- Microsoft Excel
- Google Suite
- Process Improvement
- Customer Relations
- Incident Management
Additionalinformation - Achievement
Full-Ride scholarship - Cross Country, Track & Field - Auburn University
Timeline
GRC/ SECURITY ANALYST
Magna5
02.2024 - 10.2024
BUSINESS SYSTEMS SUPPORT ANALYST
Guild
04.2022 - 05.2023
ASSOCIATE BUSINESS SYSTEMS SUPPORT ANALYST
Guild
03.2021 - 04.2022
SENIOR RE-ENROLLMENT COACH
Guild
11.2019 - 03.2021
SENIOR EDUCATION COACH
Guild
05.2018 - 11.2019
MASTER OF EDUCATION - EDUCATIONAL LEADERSHIP
University of Lynchburg
BACHELOR OF ARTS - INTERNATIONAL RELATIONS
Grand Valley State University
MASTER OF SCIENCE - CYBERSECURITY
Bellevue University
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