Arlety Arrastia Alonso
Houston
Summary
Adept at fostering positive relationships and implementing effective strategies, I've excelled in roles from Customer Loyalty Representative at Oportun to Attorney, enhancing client satisfaction and case resolution rates. Leveraging teamwork and customer engagement skills, I've consistently met performance metrics, demonstrating a commitment to excellence and a knack for maintaining high levels of client trust and loyalty.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Amazon Flex
08.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Customer Loyalty Representative
Oportun
09.2017 - 08.2021
- Actively listened to customers'' concerns while empathizing with their situation, leading to higher levels of satisfaction.
- Participated in ongoing training sessions to stay updated on industry trends and improve professional skills continually.
- Implemented effective retention strategies by closely monitoring and addressing at-risk accounts.
- Consistently met or exceeded performance metrics, earning recognition for outstanding achievements in customer service.
Youth Care Worker
Southwest Key Program
09.2016 - 09.2017
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Completed clear and concise documentation of youth behavior and actions.
Attorney
Law Collective Criminal Cases
07.2013 - 03.2015
- Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.
- Developed strong working relationships with opposing counsel, fostering a collaborative environment for dispute resolution.
- Researched and interpreted laws, rulings and regulations to advise clients on business and legal transactions.
- Developed strategies to resolve cases in client's best interest.
Teacher
University Hermanos Saiz Montes De Oca
01.2008 - 03.2012
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Education
Law Bachelor's Degree -
University of Hermanos Saiz Montes De Oca
07.2013
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Goal-Oriented Call center experience
- Data entry proficiency Case Management
- Trial experience Oral debate
- Legal writing Customer Service
Timeline
Delivery Driver
Amazon Flex
08.2021 - Current
Customer Loyalty Representative
Oportun
09.2017 - 08.2021
Youth Care Worker
Southwest Key Program
09.2016 - 09.2017
Attorney
Law Collective Criminal Cases
07.2013 - 03.2015
Teacher
University Hermanos Saiz Montes De Oca
01.2008 - 03.2012
Law Bachelor's Degree -
University of Hermanos Saiz Montes De Oca