Demetric Stoker
Marshall,Texas
Summary
With award-winning customer service skills, I excel in dealing with internal and external customers across all levels through telephone and email. Actively listening and asking thoughtful questions, I ensure successful communication. Adept at independently resolving in-depth queries in a methodical manner, collaborating with internal and external business partners to find appropriate resolutions and efficiencies. Unwavering commitment to delivering high-quality results.
Overview
25
25
years of professional experience
Work History
Delivery Driver
DoorDash
06.2021 - 09.2023
- Delivered orders while complying with DoorDash's customer service and food hygiene policies
- Used the DoorDash app to set availability, accept deliveries and locate customers
- Maintained a 100% delivery completion rate with a 4.9/5 rating for customer service.
Patient Care Assistant
Texas Home Health
08.2011 - 01.2020
- Patient Care Assistants demonstrate compassion and professionalism helping patients with basic hygiene (dressing, feeding, bathing, help using the bathroom, etc.), turning and repositioning patients, moving patients between beds and wheelchairs, escorting or transporting patients, listening to health concerns.
CSR Customer Service Representative
sitel
04.2004 - 03.2011
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Taking the extra mile to engage with customers.
Cook/Cashier
Whataburger
03.1999 - 12.2003
- Accurately operate a register/POS and handle cash and credit card transactions
- Maintain a clean and sanitary work environment during service
- Greet customers and provide them with a warm welcome Provide accurate information about the menu, products, and services and responsible for the preparation, presentation and execution of all items on the menu.
Education
Associate of Science - Criminal Justice
Southern New Hampshire University
Manchester, NH09.2024
Skills
- Achieved Excellent computer skills; successful in marketing and selling products and services to potential customers;Evaluate existing customer's needs and cross sell additional products and services Adopted an excellent customer Service attitude, positive language, listening, confirming and satisfying the customer's needs I am initiative, enthusiastic and a fast learner I am a responsible person and easy to get along with others I am a very hard working person and willing to learn new things I love myself and can make impossible things possible through hard work and effort I have positive attitude towards my work and my life
- Customer Service
- Positive Attitude
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Safe Driving
- Time management skills
Certification
- Licensed Door Dash Catering Delivery Driver - 6-8 hours or more daily
Accomplishments
- Maintained consistent and on-time delivery record with 99% of all orders arriving on time or ahead of schedule.
- If there ever were a problem with orders from my customers, I would jump right on it and made sure that the customers got exactly what they ordered and I took it amongst myself to correct any mishaps so the customer would not have to leave their home.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Delivery Driver
DoorDash
06.2021 - 09.2023
Patient Care Assistant
Texas Home Health
08.2011 - 01.2020
CSR Customer Service Representative
sitel
04.2004 - 03.2011
Cook/Cashier
Whataburger
03.1999 - 12.2003
Associate of Science - Criminal Justice
Southern New Hampshire University
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