Simone Davalos

• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
• Utilized email platforms to deliver outstanding customer service.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded proactively and positively to rapid change.
• Trained new personnel regarding company operations, policies and services.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Communicated professionally with colleagues, freelancers and clients.
• Effective liaison between customers and internal departments.

Wrote sample projects which were then placed on Instructables.com as user guides and learning aids,

• Developed sales and marketing for the company as a whole.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Configured hardware, devices and software for customer using our range of miniature CNC milling machines
• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.

• Solo administrator for celebrated online San Francisco Bay Area events calendar, The Squid List

• Occasional contributor of articles on popular culture and the local SF art scene for LaughingSquid.com

• Maximized branding outreach by cultivating loyalty and positive brand awareness in a niche market.

• Media and Press, General Event Management and Logistics
• Works with CEO and lead event coordinator to research, write and edit all marketing copy, press releases, email blasts, calendar listings and miscellaneous pieces for the world’s largest open robotics competition, RoboGames
• Covered all written material for satellite events such as The ComBots Cup and BarBot: The Robot Cocktail Festival.
• Established online presence on social media platforms and other mediums to elicit customer engagement.
• Used knowledge of area, local events, trends and other market research to capture attention and generate event attendance.

Gridskipper San Francisco Correspondent

• Compiled map-integrated thematic posts on a variety of topics such as restaurants, spas, films, art and events
• Hands-on work with editors
• Managed weekly deadlines and post quotas

• Adaptive use of Movable Type Blogging Platform
• Worked with editors from remote location
• Managing weekly post quotas under extreme conditions.

• Blog Contributor
• Contributor on The Blog Of The Long Now
• Reported directly to Executive Director as overall office manager
• Contributed full-length articles to the quarterly members newsletter for The Long Now Foundation