Jonathan Rodriguez
Palm Desert,CA
Summary
Who I Am:
I am a family-oriented individual with a passion for basketball and a commitment to personal growth. I recently found a home in Palm Desert, where I continue to build a balanced life, fostering strong relationships, strong ethics, and teamwork in all areas of my life. I love taking on new challenges and learning from new objections, using them as opportunities for growth.
What I Do:
As a door-to-door sales professional with Spectrum, I have developed expertise in customer engagement, sales strategy, and relationship building. I consistently surpass sales quotas, create training materials for new hires, and ensure customer satisfaction through friendly and informative interactions. My ability to listen, understand customer needs, and provide optimal solutions has helped me excel in the field. Additionally, I stay informed on new products and services to offer the best options to clients, while resolving concerns efficiently and maintaining positive relationships.
Overview
7
7
years of professional experience
Work History
Residential Connectivity Specialist (Door to Door)
Spectrum
08.2023 - Current
- Researched and analyzed customer feedback to identify areas of improvement.
- Created training materials for new hires on the company's procedures and policies.
- Provided detailed information about the products being sold and answered customer questions.
- Developed a rapport with potential customers by engaging in friendly conversation.
- Greeted customers at their door and introduced myself.
- Collected payments from customer including cash and credit card transactions.
- Confirmed customer satisfaction with all aspects of sales process, including delivery time frames and price points.
- Resolved customer complaints in an efficient manner while maintaining a positive relationship with them.
- Maintained up-to-date knowledge on new products and services available for sale.
- Attended weekly team meetings to discuss sales strategies and targets.
- Developed relationships with key decision makers within target accounts.
- Listened to customers to understand needs and put together optimal solutions.
- Achieved or surpassed monthly sales quotas.
- Assisted customers in selecting a phone plan that best suited their needs.
- Followed up with customers after purchase to ensure satisfaction with product and service received.
- Handled incoming calls from potential customers regarding product inquiries or orders.
Server
The Orange Hill
05.2022 - 08.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Maintained flexible work schedule to meet event needs.
- Increased sales significantly by up selling higher-end products to customers.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server/Bartender
Applebee's
09.2021 - 05.2022
- Prepared drinks according to Apple Bee's standards, recommend specials, and replenish drinks as needed
- Exhibited excellent client relations by anticipating needs, establishing rapport, and catering to all guest request
Lead Sales Consultant
Edo Jewelry
03.2018 - 07.2021
- Partnered with store operations and merchandising to carefully balance inventory issues.
- Utilized reports to analyze and impact business trends for establishment.
- Updated and expanded client databases within assigned territory.
- Developed strong relationships with clients to grow business networks.
- Cold-called potential customers to generate leads.
Timeline
Residential Connectivity Specialist (Door to Door)
Spectrum
08.2023 - Current
Server
The Orange Hill
05.2022 - 08.2023
Server/Bartender
Applebee's
09.2021 - 05.2022
Lead Sales Consultant
Edo Jewelry
03.2018 - 07.2021