Betty Henry, Ph D

• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Boosted occupancy to 98% by leveraging market knowledge and successful promotional strategies.
• U-Stor was purchased by Metro Storage in Nov 2016. I retained the same job location and duties after change of ownership.

• Managed payroll, daily deposits and cost controls.
• Set employee schedules, delegated work and monitored food quality and service performance.
• Recruited, hired and trained talented staff to fill vacancies.
• Supervised daily activities of restaurant and 10 employees.

• Investigated abuse and removed child according to Texas law
• Documented data concerning child removal and presented to Judge for temporary custody
• Arranged supervised visits between child and parents
• Interviewed individuals and families to assess possible relative placement in five surrounding counties in Central Texas.

While attending The University of Texas-Arlington, I worked the graveyard shift as a prayer counselor. This position required in-depth knowledge of the Bible and ability to assess the needs of the individual. The call volume was significantly high. Callers would remain on hold for 20-30 minutes to receive prayer. Being a good listener was imperative, as well as the ability to show empathy, sympathy, and concern, but at times assertiveness was necessary. Some callers were suicidal and we had a hot-line access to the Dallas Police Department in the event their intervention was necessary. This was a highly rewarding and satisfying job.