Daneisha Brown
Customer Service Specialist
Dallas,TX
Summary
Experienced Customer Service Rep with over 10 years of experience in Retail. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Transportation Associate
Amazon
Coppell, TX
08.2020 - Current
- Operated yard truck to move empty and loaded trailers safely throughout yard.
- Followed current orders to smoothly couple, uncouple and switch rail cars.
- Completed pre- and post-trip inspections to evaluate functionality determine repair needs.
- Reported arrival and departure times, truck load delays and time on duty.
Assembly Line Production Worker
Johnsonville Sausage
Sheboygan Falls, WI
02.2020 - 08.2020
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Continuously checked products for quality assurance according to strict guidelines.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Representative
Department Of Transportation
Sheboygan, WI
07.2019 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Shift Lead Manager
Walgreens
Waukesha, WI
09.2014 - 02.2019
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
- Evaluated employee performance and coached and trained to improve weak areas.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Exercised composure under pressure and in escalated customer service scenarios.
- Set overall vision and provided team leadership.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
Education
Bachelor of Science - Dental Hygiene
Texas Women's University
Denton, TX 08.2021 - Current
Skills
Excellent Communication
Critical Thinking
Teambuilding
First Aid/CPR
Multitasking Abilities
Data Entry
Attention to Detail
Policies and procedures
MS Office
Timeline
Bachelor of Science - Dental Hygiene
Texas Women's University
08.2021 - Current
Transportation Associate
Amazon
08.2020 - Current
Assembly Line Production Worker
Johnsonville Sausage
02.2020 - 08.2020
Customer Service Representative
Department Of Transportation
07.2019 - 02.2020
Shift Lead Manager
Walgreens
09.2014 - 02.2019