Debrenee Fisher

• Leading project teams in planning and executing both System and Insurance Product deliverables.
• Scrum Master of two teams working on Enterprise project to transition our Administration from WINS to Guidewire InsuranceNow.
• Supervisor of separate production support staff and non project development resources.
• Member of IT Leadership group that provides training and guidance on Scaled Agile Framework (SAFe 5). Currently this includes facilitating Scrum Master Community of Practice (CoP) and Lean-Agile Center of Excellence (LACE).

Project Manager for National Life Group focusing on Enterprise projects

• Using Scrum and Kanban for Reporting and Data related projects such as building dashboards for business metrics and managing agent licensing.
• Using traditional project framework, planned and executed non-development projects such as New Business straight-through processing, outsourcing print and mail, minimize paper output through reduction of devices by 80%, implementation of new technologies like remote desktops and cloud applications.
• Enterprise projects frequently included feasibility research and vendor selection processes.

Led team of technical business liaisons. This team provided system support and business analysis to key areas including Finance, Investments, and R&D.

Together we created workflow and support models to align with ITIL Service Management and annual business goals.

Managed Helpdesk and Services team as we transitioned to ITIL model.

Coordinated rollout of Remedy Helpdesk system

Created technology user group for anyone that wanted to learn or share skills in current catalog of desktop tools

Coordinated implementation of Onbase system across all companies.

• Business manager for network and computer application training services provider.
• With team, built business that started with three classrooms; four instructors to 12 classrooms and 18 instructors.
• Managed group of technical Trainers, Engineers, and support staff
• Created computer skills programs for State of Vermont (SOV) and corporate clients.
• Co-creator of Connectivity 2000; a national program designed to give analog copier technicians, computer network and Novell NetWare training for digital devices.