Open To Work
Weslin Gonzalez
Yonkers,NY
Summary
Dynamic and results-driven professional with a proven track record at Abbott House, excelling in customer service leadership and team development. Bilingual in English and Spanish, I effectively resolve client issues while enhancing operational efficiency. My strong communication skills and expertise in workflow management drive exceptional participant engagement and satisfaction.
Overview
8
8
years of professional experience
Work History
Youth Specialist
Abbott House
Irvington, NY
05.2023 - Current
- Provide exceptional support and service to program participants, ensuring a positive and engaging environment.
- Communicate effectively with diverse individuals while maintaining professionalism, confidentiality, and program integrity.
- Lead structured group activities, while demonstrating strong leadership, conflict resolution, and interpersonal communication.
- Adhere to organizational policies and safety procedures to ensure efficiency, compliance, and operational consistency.
Service Advisor
Ray Catena Lexus
White Plains, NY
07.2022 - 01.2023
- Delivered premium-level client service aligned with Lexus brand standards, ensuring a seamless, professional, and customer experience.
- Provided clear and transparent explanations of diagnostics, repairs, and maintenance recommendations to support informed decisions.
- Coordinated between customers, technicians, and management to manage repair orders, scheduling, and service completion accurately and efficiently.
- Handled customer concerns and escalations professionally, supporting high satisfaction, loyalty retention, and dealership reputation.
- Ensured adherence to Lexus service protocols and quality standards while supporting workflow efficiency and service department performance.
Host/Server
Carmine’s
New York, NY
04.2020 - 07.2022
- Provided professional customer service in a high-pressure environment.
- Worked efficiently under strict time constraints and shifting priorities.
- Communicated effectively with diverse customers and team members.
- Demonstrated reliability, punctuality, and a strong work ethic.
Assistant Store Manager
T-Mobile Wireless Vision
Yonkers, NY
02.2018 - 04.2020
- Supervised daily retail operations, ensuring excellence in customer service, service delivery, and team performance.
- Trained, coached, and developed staff to improve customer engagement, productivity, and performance.
- Handled escalations and service resolutions professionally, ensuring optimal customer satisfaction.
- Managed scheduling, task delegation, and operational processes to maintain efficiency and organizational standards.
- Oversaw inventory accuracy, store presentation, and compliance with company policies.
Education
Bachelor of Science - Cyber Security
Westchester Community College
Valhalla, New York06.2026
Associate of Applied Science - Criminal Justice
Westchester Community College
Valhalla, New York06.2021
Skills
- Customer Service Leadership & Support
- People Management & Team Development
- Client Relations & Issue Resolution
- Professional Communication & Presentation
- Operations and Workflow Management
- Time Management & Organizational Skills
- Bilingual: English & Spanish
- Microsoft Office Suite
- Google Workspace
- Email & Digital Communication
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$25/hr - $1000/hrTimeline
Youth Specialist
Abbott House
05.2023 - Current
Service Advisor
Ray Catena Lexus
07.2022 - 01.2023
Host/Server
Carmine’s
04.2020 - 07.2022
Assistant Store Manager
T-Mobile Wireless Vision
02.2018 - 04.2020
Bachelor of Science - Cyber Security
Westchester Community College
Associate of Applied Science - Criminal Justice
Westchester Community College