Kanika Nelson
Florissant,MO
Summary
Reliable and organized professional committed to teamwork and delivering results. Proven ability to complete tasks efficiently and effectively, ensuring project goals are met on time. Open to relocation opportunities in Saint Louis County, MO, with a proactive approach to positively contribute to any team environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Youth Specialist
Division of Youth Services
02.2026 - Current
- Offered constructive feedback to minors under care regarding specific actions, behaviors, and words.
- Enhanced communication skills by facilitating workshops focused on active listening, constructive feedback, and respectful dialogue.
- Empowered young people to become leaders within their communities through skill-building exercises and mentorship opportunities.
- Collaborated with other social service agencies to refer youths for additional support services as needed, ensuring holistic care for each individual''s needs.
Intake Specialist
ITCON Services-Mo
07.2024 - 09.2025
- Registration intake, giving information on FEMA, answering any questions, problem solving.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
- Assessed clients' needs and determined eligibility for intake services.
Van Operator
Metro Bi-state-St. Louis, MO
10.2023 - 12.2023
- Transporting passengers around ,curb only , very professional.
- Delivered goods promptly by carefully loading and unloading cargo while maintaining the integrity of items transported.
- Drove smoothly to maintain comfort of clients suffering from disability or injury.
- Exceeded performance goals consistently through careful route optimization that maximized time management capabilities.
Delivery Driver
TOWN AND COUNTRY-Hazelwood, MO
11.2019 - 12.2023
- Delivering 25-30 stops an hour, providing friendly, professional customer service in a fast-paced environment, demonstrated strong time management , organization, and attention to detail, safely handlined company property and followed procedures consistently.
- Delivered packages to customer doorsteps and business offices.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Maintained strong relationships with clients through proactive communication and personalized service.
Food Services Worker
SSM Health St. Mary's Hospital-St. Louis, MO
05.2019 - 11.2019
- Processed customer transactions using cash, credit, and debit payments, balanced cash drawer and ensued transaction accuracy, delivered excellent customer service in a high-volume, fast-paced setting, maintained cleanliness and compliance with workplace policies.
Pawn Broker
Cash America
10.2018 - 03.2019
- Handled large cash transactions accurately and securely, opened and closed store, including cash counts and balancing registers, upsold financial products and services to customers, built customer trust while following policies and regulations.
- Handled over 40 daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
- Improved sales performance by employing effective merchandising techniques to showcase high-value items.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Checked, organized and displayed inventory attractively to promote patron interest.
Money Center Associate
Walmart
02.2015 - 03.2016
- CASH handling, Processed high-volume cash, debit, and credit transactions, provided fast, friendly service while maintaining accuracy, assisted with stocking and store operations, maintain compliance with company policies and procedures.
- Utilized strong communication skills to relay complex financial concepts clearly to customers without specialized knowledge or experience in finance matters.
- Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
- Collaborated with team members to achieve branch goals and improve overall performance.
- Loaded customer credit cards and signed up new customers for card programs.
Call Center Representative
Convergys-St. Louis, MO
06.2013 - 11.2015
- Credit verification, transaction via debit , credit and cash
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Identified upselling opportunities to increase revenue generation.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
High School Diploma -
Normandy High School
Saint Louis, MO05-2012
Medical Billing And Coding -
Ultimate Medical Academy
Clearwater, FL07-2026
Skills
- Hospital experience
- Efficient dispatch management
- Efficient loading and unloading
- Front desk
- Bus driving
- Supervising experience
- Communication skills
- Banking
- Cash register
- Basic math
- Customer Care
- Customer communication
- Driving
- Financial services
- Microsoft Office
- Box truck
- Upselling
- Customer support
- Phone communication
- Cashier experience, Cleaning, Customer Service, Fast and Friendly (3 years)
- Typing
- Balancing cash drawers
- Home health
- Customer service
- Cleaning
- Fast
- Friendly (3 years)
- Cash handling
- Client interaction via phone calls
- Analysis skills
- Administrative experience
- Microsoft Excel
- Time Management
- Computer skills
- Delivery driver experience
- Schematics
- Lending
- Intake
- Computer operation
- Counting cash
- Warehouse Experience
- Customer relationship building
- Pallet Jack
- Multitasking
- Microsoft Word (3 years)
- Customer Service
- Microsoft Word
- Leadership
- 10 key typing
- Attention to detail
- Sales
- Heavy lifting
- Outdoor education
- Mental health awareness
- Career guidance
- Life skills training
Accomplishments
- Resolved product issue through consumer testing.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Driver's License
- Class E
Languages
English
Native or Bilingual
Timeline
Youth Specialist
Division of Youth Services
02.2026 - Current
Intake Specialist
ITCON Services-Mo
07.2024 - 09.2025
Van Operator
Metro Bi-state-St. Louis, MO
10.2023 - 12.2023
Delivery Driver
TOWN AND COUNTRY-Hazelwood, MO
11.2019 - 12.2023
Food Services Worker
SSM Health St. Mary's Hospital-St. Louis, MO
05.2019 - 11.2019
Pawn Broker
Cash America
10.2018 - 03.2019
Money Center Associate
Walmart
02.2015 - 03.2016
Call Center Representative
Convergys-St. Louis, MO
06.2013 - 11.2015
High School Diploma -
Normandy High School
Medical Billing And Coding -
Ultimate Medical Academy