Nicole Benites
Long Beach,California
Summary
Brings a strong blend of design expertise and creative innovation, particularly in garment construction, pattern-making, and sewing, with a sharp eye for detail. With experience as a Bridal Stylist and Sales Associate, they have honed the ability to curate personalized, stylish experiences while demonstrating excellent product knowledge, from fabric selection to fitting. As a leader and mentor, effectively manages teams with a focus on efficiency, sales performance, and customer satisfaction, fostering a collaborative environment and ensuring smooth operations. With exceptional time management, adaptability, and bilingual communication skills, they consistently exceed expectations in both creative and business-driven roles.
Overview
3
3
years of professional experience
Work History
Sales Associate
Urban Outfitters, Inc.
Long Beach, CA
09.2024 - Current
- Represent the brand by aligning with company values, and enhancing customer experience.
- Initiate personalized interactions with customers, offering expert advice, and product knowledge.
- Stay informed on company priorities and promotions using technology, ensuring a seamless omni-channel shopping experience through tools like MPOS, POS, in-store, and curbside pickup.
- Contribute to product awareness by supporting the shipment process and assisting in omni-order fulfillment.
- Maintain safety standards, ensure inventory accuracy, minimize product loss, and comply with company policies to drive store profitability.
- Efficiently process customer transactions using the register, while handling online orders and returns in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
Full Time Associate/Omni Specialist/Back of House Director
Anthropologie
Carlsbad, California
10.2023 - 08.2024
- Contribute to a sales-driven environment by engaging with customers, providing product suggestions, and promoting relevant items.
- Stay informed about product knowledge, trends, and styling techniques to inspire customers, and foster personalized connections.
- Process customer transactions efficiently through the register, while managing online orders and returns in compliance with company policies.
- Efficiently pick, pack, and ship online customer orders, while managing in-store and curbside pickups, and returning products to the warehouse.
- Manage the order queue and daily tasks strategically to avoid backlog, minimize cancellations, maintain consistent customer communication, and prioritize expedited order fulfillment.
- Ensure high standards by using appropriate packaging to meet and exceed customer expectations.
- Utilize store technology to create a seamless, omni-channel shopping experience for customers.
- Oversee the return of online orders to the warehouse, ensuring a smooth product flow.
- Support the shipment process to stay updated on new and restocked products, while contributing to the completion of omni-order fulfillment, and maintaining inventory levels on the sales floor.
- Collaborate with visual leaders to execute creative marketing and merchandising efforts that enhance the store environment.
- Maintain clear communication with the Visual Merchandising Manager, Store Manager, and Display Artist to meet store objectives, and adapt to changes.
- Share insights on new products, trends, and visual priorities during daily team meetings, offering feedback to store leadership.
Full Time Bridal Stylist Key Holder
Anthropologie Weddings
Carlsbad, California
10.2021 - 10.2023
- Hand sew on gowns that may need repair, which includes beading, embroidery, straps, or any ripped seam lines.
- Provide an exceptional experience to make the bride and her party feel welcomed and comfortable by having great hospitality.
- Curate an intentional selection of gowns that accommodates the bride's personal style, body type, religion, and personal comfort.
- Demonstrate great product knowledge on gowns that includes brands, price, sizing, silhouettes, fabric, construction of the gown, tailoring, and hemming options.
- Properly fit sample gowns on all brides, which include either paneling gowns with extra fabric or clipping excess fabric to properly demonstrate a tailored gown.
- Ability to “read the room” and accommodate brides' needs while styling them to give a really curated experience.
- Establish a strong, authentic customer connection with the bride and her party by providing an individualized experience with personalized product recommendations.
- Utilizes technology to provide a frictionless client experience and share products not available in stores that they may be interested in.
- Use creativity during fittings. If something isn’t in store, try to brainstorm out of the box to give them an idea of what something may look like.
- Fosters ongoing relationships with clients through outreach and networking, appointment generation, service follow-up, and engagement through store events.
- Deal with and manage customer concerns, complaints, and shipping problems. Solving any customer issues, and handling returns and exchanges.
- Inventory and backorder date knowledge.
- Understanding the business aspect of the job in order to keep track of and document last year's numbers, percentages, goals, and conversions.
- Send end-of-day emails that summarize the traffic of the store and business operations.
- Mentor the team and share selling strategies to impact the monthly goal.
- Manage the team to ensure the overall environment is smooth, and check on the team to see if they need additional support.
Education
High School Diploma -
El Camino High School
Oceanside, CA06-2021
Some College (No Degree) - Fashion Designer
California State University, Long Beach
Long Beach, CASkills
- Design Skills
- Sewing and garment construction
- Creativity
- Textile knowledge
- Pattern design making
- Detail-oriented
- Leadership
- Social skills
- Highly dependable
- Time management
- Rapid learner
- Communication
- Organization
- Teamwork
- Determined
- Sales expertise
- Customer service
- Bilingual (Spanish)
Accomplishments
President's Honor List Certificate of Excellence Through High Scholastic Achievement.
Languages
Spanish
Native/ Bilingual
Affiliations
Full-Time College Student
Timeline
Sales Associate
Urban Outfitters, Inc.
09.2024 - Current
Full Time Associate/Omni Specialist/Back of House Director
Anthropologie
10.2023 - 08.2024
Full Time Bridal Stylist Key Holder
Anthropologie Weddings
10.2021 - 10.2023
High School Diploma -
El Camino High School
Some College (No Degree) - Fashion Designer
California State University, Long Beach