Robin M. Shepard
Spofford,NH
Overview
28
28
years of professional experience
Work History
Customer Service Representative II
C&S Wholesale Grocers Inc.
02.2015 - Current
- Provide customers with daily transportation eta information regarding deliveries
- Processed orders for customers (Grocery, Frozen, Perishable)
- Provided order inquiries for customers
- Provided outbound calls to customers informing them of late deliveries
- Processed Handbill orders for customers needing product after polling times
- Processed credits for damaged, off condition product, mis-selected product, out of code product
Customer Service Representative I
Kelly Services/C&S Wholesale Grocers Inc.
10.2014 - 02.2015
- Assisted Customer Service with providing ETA information to customers regarding Grocery, Frozen and Perishable deliveries
Customer Sales & Service Representative
Vermont Telephone Company
10.2003 - 11.2013
- Support and participate in producing sales.
- Interact with customers and effectively promote the benefits of Vermont Telephone Company’s services and products.
- Receive and initiate customer contacts.
- Access computer to generate transactions of customer’s billing records.
- Handle customer telephone requests for telephone services.
- Prepare adjustment vouchers.
- Handle customer correspondence.
Customer Sales & Service Representative
TDS Telecom
09.2002 - 09.2003
- Promote and market TDS TELECOM products and services
- Record all customer contacts, using the DESI application.
- Record and process all customer inquiries regarding billing, current service and new/additional products and services.
- Record and resolve customer complaints regarding rates, billing, and current service involving manager and/or supervisor, if necessary.
- Perform regular maintenance to customer accounts ensuring accurate and current information.
- Perform administrative duties for the business office as directed by the Supervisor/Company Manager.
- Perform collection and accounts receivable activities.
- Perform duties in a call center environment for multiple TDS TELECOM companies.
Front Desk Clerk
Holiday Inn Express
09.2002 - 02.2003
- Assisted customers with making reservations.
- Arrived & checked out guests.
- Provided guests with dining, entertainment and misc. information while staying at the hotel.
- Assisted customers to find other accommodations when hotel was booked.
- Assisted guests with problems or concerns regarding rates, room issues, etc.
- Responsible for running daily reports to reconcile cash drawer.
- Responsible for keeping lobby area clean for guests and/or business meetings
- Other miscellaneous clerical duties
Sales Support
Sonnax Industries
01.2002 - 09.2002
- Prepare export documentation for orders traveling outside the USA
- Assist customer service reps with processing parts orders for customers
- Provide website access to customers who placed parts orders online
- Provide new parts samples to customers on a monthly basis
- Perform tracking searches for customer orders
- Scheduled freight carriers to pick up oversized parts orders
Customer Sales & Service Representative
MacDermid Equipment Inc.
12.1997 - 01.2002
- Responsible for maintaining monthly parts sales above $200,000
- Process customer orders for domestic & international customers
- Assist with preparing import/export documentation
- Responsible for quoting customers price & availability
- Assist Human Resources
- Maintain customer accounts
- Process billing & invoicing
- Assist with labor hour utilization reports, A/R collections, purchasing, shipping and switchboard
- Responsible for daily mail distribution
- Assisted with the planning of company events
Education
Interpersonal Small Group Communications, Dimensions of College Reading and Writing, Business and Professional Writing, Vermont History
Community College of Vermont
01.2001
Excel 2000, Principles of Marketing, Microsoft Office 2000
Franklin Pierce College
Keene, NH01.2001
High School - General Studies, Technical classes in Marketing, Computers, and Speed Writing (Dictation)
Springfield High School
Springfield, VT01.1994
Skills
- CPR/First Aid Training - MacDermid Equipment Inc (2000 & 2001)
- Export/Import Seminar - Emo Trans, Bennington, VT (December 2001)
- Customer Service Seminar - Holiday Inn Conference Ctr, Manchester,NH (1999)
- Computer -Springfield High School (1991 - 1994)
- Speed Writing, Dictation - Springfield High School (1994)
Timeline
Customer Service Representative II
C&S Wholesale Grocers Inc.
02.2015 - Current
Customer Service Representative I
Kelly Services/C&S Wholesale Grocers Inc.
10.2014 - 02.2015
Customer Sales & Service Representative
Vermont Telephone Company
10.2003 - 11.2013
Customer Sales & Service Representative
TDS Telecom
09.2002 - 09.2003
Front Desk Clerk
Holiday Inn Express
09.2002 - 02.2003
Sales Support
Sonnax Industries
01.2002 - 09.2002
Customer Sales & Service Representative
MacDermid Equipment Inc.
12.1997 - 01.2002
Interpersonal Small Group Communications, Dimensions of College Reading and Writing, Business and Professional Writing, Vermont History
Community College of Vermont
Excel 2000, Principles of Marketing, Microsoft Office 2000
Franklin Pierce College
High School - General Studies, Technical classes in Marketing, Computers, and Speed Writing (Dictation)
Springfield High School