Ryan Mamere
Fairfax,VA
Summary
Dedicated Customer Service Representative II with a strong foundation in criminal justice, currently advancing education in college. With extensive experience in client support, this background brings a commitment to maintaining high standards of integrity, loyalty, and professionalism. Eager to leverage skills in a challenging environment within the Secret Service, well-prepared to contribute effectively to demanding security and protective roles, demonstrating unwavering dedication to public safety and service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative II
City of Fairfax
10.2022 - Current
- Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Process building rental contracts
- Collect payments and produce permits
- Provide training for new hires
- Updating and maintain training checklist
- Oversees everyday building operations
- Handles 100s of customer inquiries and suggestions courteously and professionally.
Intern HRD
U.S. Marshal Service
02.2024 - 04.2024
- Intern coordinator: Bring on new interns
- Keep track of important documents to upload to SharePoint
- Maintain USMS intern mailbox
- Create tours with federal and local agencies
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
Customer Service Representative I
City of Fairfax
07.2021 - 10.2023
- Provide exceptional customer service to the public.
- Process permits with attention to detail and accuracy.
- Participate in the organization and execution of city events.
High School Track and Field Coach
W.T. Woodson High School
03.2021 - Current
Education
Bachelor of Science - Criminal Justice/Criminology
Maryville University Online
Maryville, MO12.2024
Skills
- Certified in First Aid and CPR
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Consistently maintains high level of physical fitness
- Critical Thinking
- Communication
- Problem-solving abilities
References
Available upon request
Volunteer Experience
Member of Volunteer with Rebuild Together Arlington/Fairfax/Falls Church
Timeline
Intern HRD
U.S. Marshal Service
02.2024 - 04.2024
Customer Service Representative II
City of Fairfax
10.2022 - Current
Customer Service Representative I
City of Fairfax
07.2021 - 10.2023
High School Track and Field Coach
W.T. Woodson High School
03.2021 - Current
Bachelor of Science - Criminal Justice/Criminology
Maryville University Online
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