Yamel Nunez Dominguez

•Made inbound and outbound, health related customer calls following set scripts, procedures.

• Maintained complete customer/patient confidentiality for all health, personal and other customer information.

• Provided professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.

• Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service

• Scheduled and rescheduled patient appointments using advanced scheduling software
• Verified primary and secondary insurance coverage to ensure accurate billing and claims processing
• Managed telephone calls, logged encounters, and efficiently directed calls to appropriate recipients
• Proficiently utilized EMR software to maintain electronic patient charts and uphold strict confidentiality as required by HIPAA
• Confirmed customers' prescriptions with the pharmacy, ensuring accuracy and timely fulfillment
• Obtained necessary authorizations for surgical procedures through effective communication with insurance companies
• Addressed customers' concerns promptly and provided exceptional customer service.

• Completed and updated individual assessments in coordination with the supervisor, leveraging person-centered planning techniques
• Developed and implemented individual goals based on person-centered plans, fostering personal growth and progress
• Created tailored curriculums and lesson plans aligned with individual valued outcomes, promoting engagement and skill development
• Provided comprehensive job opportunities for clients based on their unique needs and preferences.