Jayla Black
Memphis,TN
Overview
9
9
years of professional experience
Work History
Customer Service Representative II
Mahle Aftermarket INC.
10.2022 - Current
- Order and Return Management: Create and proofread customer orders, including handling returns for major customers like AutoZone, ensuring all data is accurate and processed correctly.
- Customer Communications: Answer customer phone calls to provide stock checks, resolve order issues, offer tracking information, and ensure a positive experience. Respond promptly to customer emails to maintain strong standards.
- Discrepancy and Billing Support: Issue credits for shortages, debits for overages, and support the credit department with issuing credits for destroy in field, return authorizations and pricing discrepancies and order discounts.
- EDI and Invoicing: Retrigger ASN’s and invoices for EDI processes to ensure timely and accurate electronic transactions.
- Order Verification and Correction: Utilize the Speedi system to review incoming orders for issues such as discontinued parts, accounts on hold, or incorrect account numbers. Make necessary corrections to ensure orders are processed smoothly and accurately.
HR Coordinator (Temporary)
Mahle Aftermarket INC.
11.2021 - 10.2022
- Employee Document Management: Transferred employee files into PeopleDoc System, ensuring all HR documents were accurately uploaded and easily assessable.
- New Hire Coordination: Coordinated new hire orientation sessions and guided new employees through the boarding process, including handling all required paperwork.
- HR Support: Assisted the HR team with various administrative tasks to ensure smooth operations.
- Candidate Screening: Conducted in person screens with potential candidates to assess their qualifications and fit for various roles, helping to streamline the hiring process.
Carhop
Sonic
06.2017 - 10.2020
- Order Accuracy and Preparation: Took customer orders, prepared drinks and ice cream, and ensured each order was accurate before delivery.
- Customer Service: Delivered orders to customers promptly, provided friendly and efficient service, read back orders to confirm accuracy, and handle cash and card payments.
- Stocking and Cleanliness: Maintained a clean work area, restocked as needed, and pre-packed bags throughout the day to ensure efficiency during busy times.
- Safety and Quality Control: Regularly check food temperatures, including grill items and sanitized water, and ensured dishwater and cleaning areas met health and safety standards.
Education
Associate of Applied Science (A.A.S) - Business Management
Southwest Tennessee Community College
Memphis, TN01.2027
Certificate - Cosmetology
Empire Beauty School
Memphis, TN03.2021
Skills
- Technical Proficiency: Well versed in Microsoft Office Suite (including Excel and Outlook), SAP, and PeopleDoc systems
- Communication and Leadership: Excellent verbal and written communication skills, good team building experiences, and effective leadership with a positive attitude
- Attention to Detail: Highly detailed oriented, ensuring accuracy in all tasks from data entry to customer service
- Customer and Transaction Experience: Experienced in handling cash and credit transactions and providing exceptional customer service
Timeline
Customer Service Representative II
Mahle Aftermarket INC.
10.2022 - Current
HR Coordinator (Temporary)
Mahle Aftermarket INC.
11.2021 - 10.2022
Carhop
Sonic
06.2017 - 10.2020
Certificate - Cosmetology
Empire Beauty School
Associate of Applied Science (A.A.S) - Business Management
Southwest Tennessee Community College