Johnathan Harris
Clinicas Del Camino Real Inc. Via CSLP
Los Angeles,CA
1
Certification
20
years of professional experience
Results-driven professional with over 15 years of experience managing daily operations in packaging and mailroom departments, consistently fulfilling customer requirements. One year of patient service experience in a healthcare setting enhances adaptability to diverse environments. Recognized as a strong leader who improves processes, fosters collaboration, and motivates teams to achieve peak performance. Committed to delivering exceptional service and operational excellence, with a willingness to relocate to contribute to organizational success.
Work History
Part-time Patient Service Representative
1 Year 1 Month- Handle incoming calls from patients seeking information, appointments, or assistance with healthcare services in an efficient and professional manner.
- Provide accurate and detailed information regarding clinic services and general inquiries.
- Schedule appointments at Clinicas for patients based on their needs, availability, and provider preferences.
- Verify patient information, insurance coverage, and eligibility for services during the scheduling process.
- Assisted patients in navigating clinic's online patient portal for appointment scheduling, prescription refills, and accessing medical records, enhancing user experience.
- Addressed patient concerns and complaints empathetically, escalating complex issues to appropriate staff members to ensure timely resolution.
- Collaborate with clinic staff, including providers, nurses, and administrative personnel, to coordinate patient care and ensure seamless communication.
- Adhere to all privacy and confidentiality regulations, ensuring the security of patient information at all times.
- Perform other reasonably related duties as assigned by supervisor.
- Confirmed patient eligibility through state Medi-Cal and Health Plan resources for accurate service provision.
Mailroom Clerk
1 Year 2 Months- Sorted and distributed incoming mail to appropriate departments, ensuring timely delivery
- Processed outgoing mail, including packaging, labeling, and arranging for courier or postal service pickup
- Managed inventory of office supplies and replenished stock to ensure smooth operations
- Coordinated with other departments for special deliveries or shipments requiring additional handling or documentation to meet timelines
- Collaborated with other departments to coordinate special deliveries or shipments requiring additional handling or documentation
- Managed inventory of office supplies and replenished stock as needed to ensure smooth operations
- Maintained confidentiality while handling sensitive documents and packages for high-level executives or clients, safeguarding privacy
- Scanned documents into AI/Firm's database
- Uploaded medical documents and imaging into clients' file(s)
Shipping & Mailroom Specialist
10 Months- Sorted and collated time-sensitive mail, including returned letters, adjustments, bills, orders, and payments.
- Sorted and collated mail promptly as some documents are time-sensitive, such as returned letters, adjustments, bills, orders, and payments, and dispose of junk mail.
- Resolved issues with incorrect, returned mail, and recorded registered mail
- Received outgoing mail and applied correct postage, including personal mail
- Opened, scanned, and uploaded contracts to Meta's electronic filing system for secure and organized record-keeping.
- Picked up all regular mail from stations periodically throughout the day. All items picked up before noon must be stamped and placed in the mail bin on the lower level to ensure that the mail is going out in time.
- Organized mail into designated piles for efficient distribution
- Processed outgoing shipments via FedEx, UPS, DHL, and USPS, weighing mail for accurate postage application.
- Sorted mail into bins and delivered to recipients or designated lockers
Shipping / Mailroom Specialist
1 Year 6 Months- Processed outgoing shipments (Fed-Ex, UPS, DHL, and USPS)
- Coordinated mail distribution, package delivery, and courier services.
- Distributed mail to departments and drop areas, ensuring timely delivery of special and rush packages.
- Sorted and stamped mail to ensure compliance with postal regulations. outgoing mail using postage equipment according to policy and regulations.
- Sorted and stamped outgoing mail using postage equipment according to policy and regulations.
- Picked up outgoing mail from designated drop areas for processing. outgoing mail from pre-established drop areas.
- Maintained accurate logs and records of all incoming and outgoing mail for compliance and tracking.
- Maintained logs and records on all incoming/outgoing mail as required.
- Trained new employees on mailroom policies and procedures to ensure adherence to operational standards.
- Trained new employees on policies and procedures.
- Communicated with managers on job or deadline issues.
Shipping / Mailroom Coordinator
10 Years 7 Months- Delivered customer service support to internal customers by tracking packages and mail updates via phone, email, and chat.
- Verified items to be shipped, packaging items, check for damaged items prior to sending, and input sending information in system.
- Verified items received by comparing the purchase order and packing list, inspect condition of items, and update data in the system and prepare labels for both product and paperwork.
- Established and oversaw UPS, FedEx, and DHL damage/loss claims process to ensure timely resolution.
- Filed all parcel freight claims as defined by standard operating procedures.
- Provided customer service support to internal customers with package and mail tracking information / updates, via phone, email and/or chat.
- Provided customer service to our vendors and was the point of contact for the accounts via phone, email, and/or chat.
- Implemented initiatives to enhance employee performance, quality control, and productivity within the department.
Shipping / Facilities Manager
5 Years 1 Month- Managed mailroom, processed all shipping requests and provided other logistical support.
- Act as facilities manager and liaise with building management for all maintenance requests
- Coordinated with nationwide field staff to facilitate timely delivery of program material shipments for 200+ courses nationwide
- Manage office inventory and fulfill office supplies requests
- Liaised with building management as facilities manager to address and resolve all maintenance requests
- Coordinated with Building Security to issue security access cards and addressed security issues.
- Account Manager for all service contracts and vendor relations including HP printers, Canon fax machines, Konica Minolta copiers, document shredding, 2 clean and green water dispensers, craft services, UPS and FedEx
- Provide in-office technical support and escalation (as needed) for all office equipment and services
- Coordinate office moves, install/set-up computers (including re-imaging to company standards), printers, and monitors
- Processing faculty pay letters, expense reports and CME
- Generate Student Confirmation email notifications to enrolled students in courses (~50/month)
- Manage library of archived materials and coordinate material destruction in compliance with Homeland Security regulations
Education
High School Diploma
Skills
Packaging
Patient care
Manual packaging
Clear communication
Adaptability
Medical records
Records management
Supply chain
Client engagement
Research
Shipping & receiving
Accounting software
Relationship building
QuickBooks
Team management
Product management
Patient advocacy
Cross-functional collaboration
Materials management
NetSuite
Qu
Filing
ERP systems
Software troubleshooting
Order shipping
Interpersonal skills
Hand trucks
Project management
Cultural competency
Optimizing workflow processes
Pr
Manual handling
Vendor communication
Microsoft Office
Microsoft Word
Technical troubleshooting support
Cycle counting
Inventory management
Medical office experience
Database management
Vendor relationship building
Patient care coordination
FTP
Word processing
Logistics
Order picking
Office record organization
Communication skills
Budgeting
Order fulfillment
Receiving
Phone communication
Freight
Computer hardware
Heavy lifting
Microsoft Access
Mac OS
Writing skills
Clinic operations support
Google Sheets
Healthcare administration
Cross-functional communication
Data interpretation
Document review
Data-driven problem-solving
Accounting
VoIP experience
Mail processing
FedEx Ship Manager
Time management
Negotiation
Records management
Microsoft Excel
Leadership
OSHA
Six Sigma
Materials handling
DocuSign
Project management
10 key typing
LIHTC
Financial acumen
Safety regulations
Cleaning equipment
SAP ERP
Customer service
Conflict management
Customer service management
Presentation skills
Logistics coordinator experience
Vendor relationship management
File organization
Contracts
Machine learning
Packing
Mail distribution
Google Docs
Jira
Word embeddings
Shipping documentation
Medical terminology
Package delivery
Mail sorting machines
Digitization
Copy machines
Insurance verification
Microsoft Dynamics GP
Yardi
Space planning
Client support
Task prioritization
Client invoicing
Technical Proficiency
Transportation management systems
Computer operation
Confidential information handling
Labeling
Office supply management
3PL
Data collection
Shipping and receiving inventory management
Document management
Desktop applications
Warehouse management system
Management
Multitasking
Hazmat
CRM software
Typing
Operating systems
Adobe Acrobat
E-commerce fulfillment
Order entry
Inventory control
Analysis skills
MRP
Project coordination
Shopify
Data accuracy checks
Receiving shipments
Smartsheet
RF scanner
Communication systems
System improvement planning
Maintenance management
Data entry
HIPAA
Pricing
Google Suite
Office management
Client relations
Appointment scheduling
Data analysis
POS
Workday
GPS
Oracle
Supervisory experience
Clerical experience
Retail sales transactions
Slack
Microsoft Outlook
Phone client interaction
Payroll
Patient transport
Customer inquiry management
Litigation
Performance enhancement
Mobile devices
Ladder use
Courier
Continuous improvement
Order management system
Maintenance
Computer skills
Process optimization
Facilities Management
Merchandising
Freight forwarding logistics
Record management
E-commerce
Information Technology
Archival digitization
Facility coordinator experience
Correspondence management
Legal analysis
EDI
Teamwork
Organizational ability
Vendor management
Office experience
Sage
ISO 27001
Vendor coordination
MS Office Tools including Excel
PowerPoint
Word
Outlook
and Access
Pitney Bowes and Neopost mail machines
UPS WorldShip
CampusShip
and UPS Trackpad
HP Printers
Konica Minolta copiers
FedEx
and DHL online shipping
SAP
GT Nexus
OMNI Freight shipping.
Supply chain returns management
Safe work practices
Problem resolution
Flatbed
Visual documentation
Faxing
Returns processing
Spreadsheets
Warehouse experience
Patient education
Databases
Incident Escalation
Medical office operations
Supply chain management
Call center
Stocking
Customer service
Mail customs regulations
Decision making
Mail labeling
Legal clerk experience
Quality control
Certification
Top Secret Clearance
Links
http://www.linkedin.com/pub/johnathan
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Part-time Patient Service Representative
Clinicas Del Camino Real Inc. Via CSLP
09.2025 - CurrentRead More
Mailroom Clerk
Wilshire Law Firm
07.2025 - 09.2026Read More
Shipping & Mailroom Specialist
JLL - Jones Lang-Lasalle @ META
09.2024 - 07.2025Read More
Shipping / Mailroom Specialist
ACTIVISION
03.2023 - 09.2024Read More
Shipping / Mailroom Coordinator
TOMS Shoes
02.2012 - 09.2022Read More
Shipping / Facilities Manager
Kaplan Test Prep
07.2006 - 08.2011Read More
San Pedro Senior High School
High School Diploma
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