Anita Williams
Fort Worth,TX
Summary
To obtain employment with a company that will allow me to utilize the skills I have obtained through past employment as well as on the job training to broaden and strengthen my skill level.
Knowledgeable warehouse associate with solid background in warehouse operations, including inventory management and order fulfillment. Successfully contributed to improving workflow efficiency and reducing downtime. Demonstrated proficiency in operating forklifts and managing stock levels.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Specialist Part Time
Walser Automotive Group/Ace Rent A Car
07.2024 - 10.2024
- I collect payments and check for proper identification
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Responded to customer requests for products, services, and company information.
Customer Service Representative- Part Time
KW Call Center Services
09.2023 - 04.2024
- Connect with clients to take surveys
- Make documentations of records
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Inventory Control Specialist/ Quality Control
Stitch Fix
07.2016 - 02.2024
- Picking Items For Customers
- Used equipment like forklifts and pallet jacks to move inventory.
- Completed daily cycle counts to maintain accuracy of records.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Customer Service Representative WFH
Dynata Global
10.2021 - 11.2022
- Make phone calls to clients to take a brief survey
- Document any needed information
Customer Service Representative Part Time
Teleperformance USA
04.2020 - 12.2021
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Warehouse Packer
Poly-America
02.2015 - 06.2016
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Packed, weighed and shipped items per customer specifications.
Order Filler
Dollar General Warehouse
03.2014 - 06.2015
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
Cashier/Customer Service
Double Quick
05.2012 - 03.2014
- Customer Service
- Stock Shelves
- Clean the Store( bathrooms, sweep and mop floors)
Childcare Provider
A Child's Place
09.2009 - 05.2011
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
Receptionist
G. A. Carmichael Family Health Center
05.2007 - 04.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Pharmacy Technician
Fred's Pharmacy of Belzoni
04.2007 - 04.2008
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Certified Nursing Assistant
MID-DELTA HOME HEALTH AND HOSPICE
09.2006 - 05.2007
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Assembly Line Worker
Consolidated Catfish
06.1999 - 06.2005
- Assembly line
- Trimming bone out the fish
- Head saw Cutter
- Machine Operator
Education
High school diploma -
Associate - Early Childhood Education
Holmes Community College
Goodman, MS08.2014
Associate - Business Administration
Grantham University
Lenexa, KS02.2014
Skills
- Data Entry
- Warehouse Inventory
- Pharmacy Technician Experience
- RF Scanner
- Order Picker
- Packaging
- Materials Handling
- Call center experience
- Customer relations
- Excellent written and oral communication
- Data entry
- Appointment scheduling
- Order fulfillment
- Quality control
- Order processing
- Warehousing functions
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Certified Pharmacy Technician (CPhT)
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- OSHA Certified Forklift Operator
Authorized To Work
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Specialist Part Time
Walser Automotive Group/Ace Rent A Car
07.2024 - 10.2024
Customer Service Representative- Part Time
KW Call Center Services
09.2023 - 04.2024
Customer Service Representative WFH
Dynata Global
10.2021 - 11.2022
Customer Service Representative Part Time
Teleperformance USA
04.2020 - 12.2021
Inventory Control Specialist/ Quality Control
Stitch Fix
07.2016 - 02.2024
Warehouse Packer
Poly-America
02.2015 - 06.2016
Order Filler
Dollar General Warehouse
03.2014 - 06.2015
Cashier/Customer Service
Double Quick
05.2012 - 03.2014
Childcare Provider
A Child's Place
09.2009 - 05.2011
Receptionist
G. A. Carmichael Family Health Center
05.2007 - 04.2008
Pharmacy Technician
Fred's Pharmacy of Belzoni
04.2007 - 04.2008
Certified Nursing Assistant
MID-DELTA HOME HEALTH AND HOSPICE
09.2006 - 05.2007
Assembly Line Worker
Consolidated Catfish
06.1999 - 06.2005
Associate - Business Administration
Grantham University
High school diploma -
Associate - Early Childhood Education
Holmes Community College
Similar Profiles
Eli RashidovEli Rashidov
Corporate Fleet / Branch Manager at Drivo Rent A Car/ Ace & Fox Rent CarCorporate Fleet / Branch Manager at Drivo Rent A Car/ Ace & Fox Rent Car
Michea DanielsMichea Daniels
Senior Operations Manager at Ace Rent A CarSenior Operations Manager at Ace Rent A Car
Steve CornishSteve Cornish
Parts Manager at Walser Automotive GroupParts Manager at Walser Automotive Group