Mitchell Berger
Customer Service/Licensed Pharmacy Technician
Zionsville,IN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Licensed Pharmacy Technician with over 2 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
37
37
years of professional experience
7
7
years of post-secondary education
Work History
Pharmacy Technician (Part-time) /Customer Service Representative
Walgreens
8 2022 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Designated Hitter (Part-time)
Walgreens
10.2021 - 07.2022
- Assisted customers with locating items throughout the store quickly, ensuring a seamless shopping experience.
- Contributed to increased sales revenue through exceptional customer service and targeted upselling techniques.
- Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
- Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
- Handled cash transactions accurately, contributing to overall store efficiency and financial integrity.
Customer Service Associate, Plumbing (Part-time)
Lowe's Home Improvement
04.2021 - 10.2021
- Work with customers, contractors, and suppliers to coordinate design, purchase, and installation of major purchases
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Perform daily inventory tasks in a timely manner
- Received four Customer Recognition Badges based on customer feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Solved problems with products and services by providing customers with technical support.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Cashier and Customer Service
Hy-Vee, Inc
10.2020 - 03.2021
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Assistant Professor, Chemistry
Waldorf University
08.2010 - 08.2018
- Lecturer and Laboratory Instructor for General Chemistry I & II, Organic Chemistry I & II, Chemistry in Society
- Faculty leader of Deans Council, Representing the Mathematics and Sciences
- Part of successful Assessment Document for Higher Learning Commission.
- Created materials and exercises to illustrate application of course concepts.
- Mentored students and communicated internship and employment opportunities.
- Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.
- Built strong rapport with students through class discussions and academic advisement.
- Inspired critical thinking skills among students by fostering a learning environment that encouraged open-mindedness, curiosity, and intellectual exploration.
Associate Professor, Chemistry
University of Great Falls
08.2008 - 08.2010
- Lecturer and Laboratory Instructor: General Chemistry I & II, Organic Chemistry I & II, Physical Chemistry, Quantitative Analysis, Classical and Modern Physics I.
Instructor, Chemistry Department (One-year Appointment)
Fort Hays State University
08.2007 - 08.2008
- Lecturer for: General Chemistry 1, and Essentials of Organic Chemistry
- Laboratory Instructor for: General Chemistry I, Essentials of Organic Chemistry, Introduction to Chemistry Laboratory.
Consultant
MHB Consulting
01.1998 - 12.2004
- Regulatory specialist for a global consulting group based upon expertise in the design and delivery of value-added process improvements for large-scale manufacturers in medical and technical suppliers
- Regional sales/ technical service representative for an independent Lubricant Compounder/Blender
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Formulation and process development specialist developing new metalworking compounds compatible with a closed loop manufacturing process
- Client's three manufacturing plants converted to process; several waste streams eliminated as treated waste stream was returned to the manufacturing floor as starting material.
Technical Director, Metal Forming & Removal
Henkel Surface Technologies
01.1995 - 12.1998
- Coordinated basic research and product development of the Metalworking Division and Cold Forming Division
- Coordinated basic research, product development and, technical service for Metalworking Lubricants and Surface Treatment Business Teams
- Managed Quality Control Lab for the Livonia, MI plant
- Coordinated ISO 2001 process documentation for initial certification and recertification.
- Led successful efforts to obtain necessary certifications, demonstrating compliance with industry regulations and best practices.
- Evaluated emerging technologies for potential integration into existing systems or future projects.
- Championed continuous improvement initiatives, identifying areas for process optimization across multiple departments.
Research Director
Master Chemical Corporation
03.1991 - 12.1994
- Coordinated basic research and product development, quality control and analytical services
- Coordinated ISO 2001 process documentation for initial certification
- Led 'Idea to Product' Process Team: Successful implementation led to growth in new product sales; growing to greater than fifty percent of total chemical product sales in two years.
- Established strategic goals for broad-scale research through acquisition of appropriate funding and program support.
Product Development Manager
Chem-Trend Incorporated
03.1987 - 07.1991
- Oversaw development of more than 10-15 new products each year.
- Improved internal collaboration between departments such as engineering, design, manufacturing, marketing using effective communication strategies.
- Enhanced product development processes by streamlining workflows and improving communication between departments.
- Conducted market research to understand customer needs and identify potential opportunities.
Education
Doctoral degree in Organic Chemistry -
University of Rochester
Rochester, NY 09.1970 - 05.1975
MS - undefined
University of Rochester
Rochester, NY 09.1970 - 05.1973
Skills
Team management
Inventory management
POS use
Data entry
Problem solving
Product Knowledge
Adaptability
Take Responsibility
Customer service
Data Retrieval
Drug utilization review
Prescription Filling
Patient confidentiality
Interpersonal skills
Microsoft Office
Active listening
Time-management
Communication skills
Empathy
Patience
Customer retention
Positive language
Drug safety
Medication Dispensing
Team Collaboration
Timeline
Designated Hitter (Part-time)
Walgreens
10.2021 - 07.2022
Customer Service Associate, Plumbing (Part-time)
Lowe's Home Improvement
04.2021 - 10.2021
Cashier and Customer Service
Hy-Vee, Inc
10.2020 - 03.2021
Assistant Professor, Chemistry
Waldorf University
08.2010 - 08.2018
Associate Professor, Chemistry
University of Great Falls
08.2008 - 08.2010
Instructor, Chemistry Department (One-year Appointment)
Fort Hays State University
08.2007 - 08.2008
Consultant
MHB Consulting
01.1998 - 12.2004
Technical Director, Metal Forming & Removal
Henkel Surface Technologies
01.1995 - 12.1998
Research Director
Master Chemical Corporation
03.1991 - 12.1994
Product Development Manager
Chem-Trend Incorporated
03.1987 - 07.1991
Doctoral degree in Organic Chemistry -
University of Rochester
09.1970 - 05.1975
MS - undefined
University of Rochester
09.1970 - 05.1973
Pharmacy Technician (Part-time) /Customer Service Representative
Walgreens
8 2022 - Current