Angela Yarrell
Ferndale,MI
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
21
21
years of professional experience
Work History
Patient Service Representative - Part Time
Corewell Health
Farmington Hills, MI
03.2023 - Current
- Greet patients and respond to telephone inquiries in a professional and courteous manner.
- Refer patient and staff calls to the appropriate personnel.
- Confirms and enters pertinent patient registration data into EPIC accurately and completely.
- Problem solving and resolution of patient account issues for hospital billing.
- Secures signatures from patients for consent for treatment and release of information.
- Maintains knowledge of third party payor and reimbursement procedures as they relate to the registration process.
- Prepare and distribute appropriate patient charts.
- Complete, review and verify labor and delivery newborn birth documentation for accuracy.
- Pre-register scheduled and outpatients for Labor and Delivery procedures.
- Maintain 24-hour census by recording all admissions, discharges, transfers, and births.
Senior Marketing Support Specialist
Ferndale Healthcare
Ferndale, MI
11.2011 - Current
- Input and validate physician data in various computer systems.
- Review sample request forms to identify any violations of PDMA/FDA guidelines. Ensure accuracy of data and reconciles any incorrect information as needed
- Assist team leader with monitoring sample inventory levels
- Research all customer and field rep return sample shipments for shipping department
- Coordinate departmental mass mailing projects.
- Retrieve and distribute messages from the department after hour voicemail system.
- Responsible for requisitioning department supplies and other clerical duties as assigned.
- Handled a large volume of incoming calls from client’s employee’s requesting COVID-19 screening protocol.
- Screened the employee to determine disposition and properly process staff under the client corporate COVID-19 policy.
- Documented outcome of each call within various computer systems while providing the highest level of service to employees.
Service Support Specialist
Atlas Copco Tools and Assembly LLC
Auburn Hills, MI
11.2004 - 07.2011
- Responsible for administering bench repair orders within Atlas Copco Tools and Assembly Auburn Hills service center.
- Received and logged customer equipment into Gage In Site and Lotus Notes database.
- E-mailed completed price quotations to customers.
- Reviewed, processed and entered all customer purchase orders into the Gage In Site order management system.
- Order entry and delivery tracking all parts required to complete service orders.
- Performed final review acknowledgments prior to shipping completed orders confirming quantity, pricing, and shipping information to ensure accurate billing.
- Invoiced completed and shipped repair orders on a daily basis within the BPCS database.
- Answered customer inquiries regarding equipment status.
- Processed departmental warranty claims and rebill credit notes.
- Data entry responsibilities included logging technician labor hours and expenses, entering of new parts and managing parts inventories.
- Reviewed and processed vendor invoices for payment prior to submitting to accounting for payment.
- Managed monthly work in process report.
- Handled Service Tech requests for parts, manuals and information.
Education
High School Diploma -
Oak Park Senior High School
Oak Park, MI06.1990
No Degree - General Studies
Michigan State University
East Lansing, MISkills
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint resolution
- Customer satisfaction measurement
- Follow-up skills
- Administrative support
Timeline
Patient Service Representative - Part Time
Corewell Health
03.2023 - Current
Senior Marketing Support Specialist
Ferndale Healthcare
11.2011 - Current
Service Support Specialist
Atlas Copco Tools and Assembly LLC
11.2004 - 07.2011
High School Diploma -
Oak Park Senior High School
No Degree - General Studies
Michigan State University