Summary
Overview
Work History
Education
Skills
Timeline
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Juan Acosta

Glenn Heights,TX

Summary

A seasoned bilingual professional with more than 15 years of experience in all aspects of bank management as well as operational risk and control testing and documentation. I have additional expertise in servant leadership, account management, customer service, staff coordination, warehouse management, and product sales and oversight

Overview

13
13
years of professional experience

Work History

Patient Access Representative (Part-Time)

Parkland Hospital
08.2024 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Organized Retail Crime Analyst

ALTO US
03.2024 - 06.2025
  • Served as key liaison between major retailers (Target, Kroger, Whole Foods, Walgreens) and law enforcement.
  • Organized strategy meetings with police departments and District Attorneys to address repeat offenders
  • Participated in takedowns with Texas DPS and contributed to Organized Retail Crime Texas Chapter meetings.
  • Supported legal and operational teams in executing ALTO's theft-reduction initiatives.

Switcher Manager (Midnight Shift)

FedEx
03.2023 - 06.2024
  • Directed trailer movement and dock operations to optimize load/unload efficiency.
  • Conducted safety meetings and supervised daily yard operations and employee time tracking.
  • Ensured high standards in facility productivity, safety, and compliance.

Risk and Compliance Analyst Lead

Texas Capital Bank
05.2022 - 11.2023
  • Executed operational control testing and identified gaps across lines of business (LOBs).
  • Reviewed departmental policies, suggested process improvements, and assessed KPIs.
  • Authored and presented detailed risk analysis reports to senior executives.
  • Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.

Branch Manager Trainee

Wells Fargo Bank, N.A.
12.2012 - 05.2022
  • Directed all branch operations, coached team performance, and managed customer portfolios.
  • Consistently exceeded financial goals while improving team engagement and customer service quality.
  • Mentored staff across multiple locations, often stepping in to manage understaffed branches.
  • Developed and enforced compliance with internal procedures and regulatory policies.

Indoor Garden Operations Team Lead (Closing Shift)

The Home Depot
04.2012 - 03.2022
  • Led closing operations and coached associates in garden and other departments.
  • Conducted audits, minimized shrink, and supported loss prevention initiatives.
  • Acted as a key communication hub between teams to meet safety and service goals.

Education

Skyline
Dallas, TX

Skills

  • Customer service
  • Insurance verification
  • Patient registration
  • Relationship building
  • Quality assurance
  • Problem-solving
  • Team collaboration
  • Money handling
  • Appointment scheduling
  • Multitasking and organization
  • Conflict resolution
  • Payment processing
  • Patient education
  • Team leadership

Timeline

Patient Access Representative (Part-Time)

Parkland Hospital
08.2024 - Current

Organized Retail Crime Analyst

ALTO US
03.2024 - 06.2025

Switcher Manager (Midnight Shift)

FedEx
03.2023 - 06.2024

Risk and Compliance Analyst Lead

Texas Capital Bank
05.2022 - 11.2023

Branch Manager Trainee

Wells Fargo Bank, N.A.
12.2012 - 05.2022

Indoor Garden Operations Team Lead (Closing Shift)

The Home Depot
04.2012 - 03.2022

Skyline

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Juan Acosta