HAIDEE LANGSTON
Orangevale,CA
Summary
PROFESSIONAL Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative II
Health Net, Inc
Sacramento, CA
12.2017 - 02.2023
- Medical/Hospital Claims Billing
- Credit Card Payment Processing
- Report Generation
- Provider Services
- Member Services
Customer Service Representative
Kelly Services
Rancho, Cordova, CA
11.2016 - 12.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats and emails to facilitate customer service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Efficient and Detail-Oriented
- Active Listening
Data Entry Processor
Maximus Health Services
Sacramento, CA
07.2013 - 11.2016
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Bilingual English-Spanish
- Enrollment Forms Processing
Education
Medical Billing And Coding
National Career Education
Rancho Cordova, CA04.2008
GED -
San Juan Adult Education
Carmichael, CA02.2007
Skills
- Customer Service
- HealthCare Industry Regulations Knowledge
- Call Center Operations
- Order Processing
- Customer Relations
- 10-Key
- Document Control
- Client Relations
- Scheduling
- Stocking and Replenishing
- Medical Terminology Knowledge
- Microsoft Office Suite
- Letter and Memo Composition
- Prioritization
- Coordination
- Clerical Support
- Credit Card Payment Processing
- Office Equipment Proficiency
- Active Listening
- Microsoft Outlook
- Stockroom Procedures
- Researching
- Account Updating
- Administrative Support
- Shipping and Receiving Understanding
- Research
- Microsoft Office Expertise
- Inbound and Outbound Calling
- High-Energy Attitude
- Customer Consulting
- Problem Resolution
- Spreadsheets
- Data Entry
- Typing Proficiency
- Data Collection
- CRM Software
- In-Store Support
- Appointment Scheduling
- Filing
- Retail Sales Customer Service
- Reading Comprehension
- Typing 45 WPM
- Microsoft Excel
- Delivery Scheduling
- Documentation
- Report Preparation
- Lotus Notes
- Grammar
- Microsoft PowerPoint
- Complaint Resolution
- Creative Problem Solving
- Retail Marketing
Timeline
Customer Service Representative II
Health Net, Inc
12.2017 - 02.2023
Customer Service Representative
Kelly Services
11.2016 - 12.2017
Data Entry Processor
Maximus Health Services
07.2013 - 11.2016
Medical Billing And Coding
National Career Education
GED -
San Juan Adult Education
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