Administrative Assistant
Open To Work
KNATALIA COLEMAN
EBay Inc
Houston,Texas
Work Preference
Desired Job Title
Customer Service Representative IILead Customer Service AgentDirect Support ProfessionalAdministrative Assistant II
Work Type
Full Time
Location Preference
RemoteOn-SiteHybrid
Location:
Houston, Texas, US
Open to relocation:
No
Important To Me
Work-life balanceCareer advancementCompany CulturePaid time offHealthcare benefitsPersonal development programsWork from home option401k matchStock Options / Equity / Profit SharingFlexible work hours
12
years of professional experience
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals
Work History
Customer Service Representative II
9 Months- Resolved customer inquiries efficiently through various communication channels, enhancing satisfaction and loyalty.
- Navigated complex issues utilizing internal systems to provide accurate information promptly.
- Streamlined complaint resolution processes, reducing response times and improving service quality.
- Trained new team members on customer service protocols, fostering a collaborative environment.
- Identified and resolved discrepancies and errors in customer accounts.
Lead Customer Service Agent
10 Months- Managed customer orders and inquiries across phone, email, and in-person channels, ensuring high-quality service delivery.
- Delivered customer service by actively listening to needs and providing tailored solutions.
- Proactively strived to resolve customer issues during the initial interaction to enhance customer satisfaction.
- Resolved customer issues during initial interactions to enhance overall satisfaction.
Direct Support Professional
3 Years 4 Months- Communicated with customers clearly and courteously, facilitating understanding and resolution of issues.
- Facilitated resolution of customer service issues through proactive communication and problem-solving across multiple channels.
- Resolved customer complaints while ensuring a clean and organized checkout area.
- Developed and executed initiatives to achieve customer service goals while elevating overall client experience.
- Safeguarded confidential patient data to uphold HIPAA compliance and protect patient privacy.
Administrative Assistant II
4 Years 7 Months- Managed executive calendars, scheduling meetings and ensuring timely communication.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Contributed to policy updates, researching regulations to ensure company compliance.
Education
Associate of Arts - Paralegal Studies
- Dean's List Fall And Winter Semester 2025-2026
- Honor Roll Fall And Winter Semester 2025-2026
- 3.8 GPA
High School Diploma
Skills
CRM and software proficiency
Customer Feedback Analysis
Error Identification
LiveChat Support
Effective communication
Escalation Handling
Data accuracy
Administrative Support
Project management
Fast-paced adaptability
Time management skills
Organized and detail oriented.
Phone Etiquette
Flexible to change and procedures.
Effective Documentation
Accomplishments
- Customer Service Certificate
- Insurance Claims Support Training
- Star Performance Award
Timeline
Customer Service Representative II
EBay Inc
11.2025 - CurrentRead More
Lead Customer Service Agent
Visual Comfort & Co
12.2024 - 10.2025Read More
Direct Support Professional
TDECU
04.2019 - 08.2022Read More
Administrative Assistant II
State Of Nevada
06.2014 - 01.2019Read More
Bryant & Stratton College
Associate of Arts from Paralegal Studies
Read More
Cheyenne High School
High School Diploma
Read More