Microsoft Office Software
Alyssa Rios
Remote Customer Support Specialist
New London,CT
Summary
Well-qualified Customer/Client Representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Direct Care Worker
Change Inc
Norwich, CT
04.2021 - Current
- Scheduled and accompanied clients to medical appointments.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Kept clients engaged in social networks and communities for personal health and growth.
- Provided safe mobility support to help patients move around personal and public spaces.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Remained alert to problems or health issues of clients and competently responded.
Remote Customer Care Specialist
Blue Acorn iCi
Shelton, CT
06.2021 - 01.2022
- Answered average of 35-50 calls and emails addressing customer inquiries, solving problems and providing product information.
- Identified customer issues with products or services, investigated causes, and initiated resolutions.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Coordinated timely responses to online customer communication and researched complex issues.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Retail Associate
Target
Stratford, Connecticut
09.2018 - 11.2018
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Supported loss prevention goals by monitoring shopper behavior.
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
Customer Sales Representative
Nautica
Elizabeth, NJ
02.2018 - 07.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Emphasized product specifications to meet customer needs.
- Prioritized tasks and projects to meet tight deadlines.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Worked independently with minimal supervision.
Guest Service Associate
AMC Dine
West Orange, NJ
01.2018 - 03.2018
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Participated in on-going training and drills to prepare for emergency situations.
- Sold admission, processed payments and issued tickets.
- Reviewed tickets for authenticity and applicability to particular event.
Sales Associate
Aeropostale
Milford, Connecticut
05.2016 - 01.2018
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Issued receipts and processed refunds, credits or exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Supported loss prevention goals by monitoring shopper behavior.
- Helped customers complete purchases, locate items and join reward programs.
- Adhered to company safety policies regarding floor management and customer interactions.
Education
High School Diploma -
08.2013 - 06.2017
- Member of The Environmental Club
No Degree - PCA Certification
04.2021 - 04.2021
Skills
Care plan assessment
First aid and safety
Patient care
Childcare experience
Schedule Management
Cooking meals
Software
Certification
PCA - Personal Care Aide
Timeline
Remote Customer Care Specialist - Blue Acorn iCi
06.2021 - 01.2022
Change Inc - No Degree, PCA Certification
04.2021 - 04.2021
PCA - Personal Care Aide
04-2021
PCHM - Personal Care Homemaker
04-2021
Direct Care Worker - Change Inc
04.2021 - Current
Retail Associate - Target
09.2018 - 11.2018
Customer Sales Representative - Nautica
02.2018 - 07.2018
Guest Service Associate - AMC Dine
01.2018 - 03.2018
Sales Associate - Aeropostale
05.2016 - 01.2018
Frank Scott Bunnell High School - High School Diploma,
08.2013 - 06.2017