Summary
Overview
Work History
Education
Skills
Additionalinformation - Knowledge
Certification
Languages
Timeline
Generic

Megertu Balcha

Eagan,MN

Summary

Experienced in various aspects of pharmacy operations, dedicated to assisting pharmacists in delivering exceptional pharmaceutical care to all patients. Perform technical duties in the pharmacy department under direct supervision of the Pharmacist or Technician Supervisor. Expertise includes Purchasing/Inventory Control, Controlled Substance Distribution, and Specialty IV therapy (Chemotherapy, Intrathecal, Epidural, Sterile Syringes, and IVIG). Detail-oriented team player with strong organizational skills excels in handling multiple projects simultaneously while maintaining a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Clinical Support Specialist / Licensed Pharmacy Technician

Coram CVS Home infusion
Mendota Heights
11.2021 - Current
  • Assist pharmacists by answering phone calls, and emails and also obtaining required paperwork from hospitals.
  • Experience using EPIC and other software as a main tool to access patients' records, communicate with healthcare providers such as nurses, help with refilling medication, transfer patients from one pharmacy to another, etc
  • Completed necessary reports and documentation on time and to specifications.
  • Delivered exceptional customer service by addressing patient inquiries in a timely and professional manner, fostering lasting relationships with clientele.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Understanding of 3rd party insurance and follow-through of insurance-related issues
  • Resolves insurance-related issues and assists patients with various forms of financial assistance.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Professional filling prescriptions such as making sure the right medication, right dosage, right amount
  • Notify the pharmacist of identifying new medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medications
  • Identify and assemble supplies necessary for selected medications or therapy such as sharps containers, needles/syringes, tubing, alcohol swabs, band-aids
  • Prepares medication for delivery to patients as well as coordinating packaging and transportation for patients
  • Communicates directly with patients over the phone to assist them in the awareness of their medications
  • Communicate with the nursing staff about patient supplies and medical records such as discharges.
  • Collaborating with healthcare professionals to find nursing for patients in need of nursing
  • Assist pharmacist processing new referral patients and assist pharmacist discharging patients

Pharmacy Technician/ Certified Immunizer/ Certified CPR

Walgreens Pharmacy
Eagan, MN
02.2019 - 11.2021
  • Communicated with healthcare providers, insurance companies, and patients in person, by email, via fax, and by telephone.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Properly filled and dispensed an average of 500 to 800 prescriptions per day
  • Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications.
  • Performed clerical tasks, such as filing, answering phones, operating the cash register, maintaining prescription records, or composing letters.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Solved customer problems in person or over the telephone by assisting with placing orders, navigating systems, and locating items.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Education

Diploma -

Worthington Senior High School

Bachelor of Science - Nursing

St. Catherine University
Saint Paul, MN
05.2026

Skills

  • Strong communication and interpersonal skills
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Self-motivated and independent
  • Skills in basic computer operation
  • Ability to work under pressure
  • Excellent customer service skills
  • HIPAA knowledge
  • Team Collaboration
  • Time Management
  • Organizational Skills

Additionalinformation - Knowledge

  • Epic knowledge
  • Programming infusion pump
  • Computer skills (Outlook, Microsoft Word, Excell, etc)

Certification

  • CNA Training Completion Certificate - 04/28/2024
  • Licensed Pharmacy Technician
  • CPR Certified
  • MN Immunization Certified

Languages

English
Full Professional
Oromo
Full Professional
Amharic
Full Professional

Timeline

Clinical Support Specialist / Licensed Pharmacy Technician

Coram CVS Home infusion
11.2021 - Current

Pharmacy Technician/ Certified Immunizer/ Certified CPR

Walgreens Pharmacy
02.2019 - 11.2021
  • CNA Training Completion Certificate - 04/28/2024
  • Licensed Pharmacy Technician
  • CPR Certified
  • MN Immunization Certified

Diploma -

Worthington Senior High School

Bachelor of Science - Nursing

St. Catherine University
Megertu Balcha